Vacancy Details
Location: Western Cape & KZN
Closing Date: May 31, 2024
Internship Programme 2024
Job Ref #: MemberValueWC
Industry: Insurance
Job Type: Contract
Salary: Market Related
Overview:
AVBOB Mutual Assurance Society is extending an invitation to unemployed South African graduates, aged between 18-35, to apply for the twelve-month Internship Programme for the year 2023/24. Joining AVBOB means becoming a part of a company with a rich history of over a century, built on strong customer-centric values. As an intern, you will benefit from personal services provided through our employee assistance program and wellness initiatives. AVBOB values employee development and recognizes and rewards outstanding performance.
Responsibilities:
- Delivering a positive and professional client service experience to branch customers.
- Managing client inquiries at branches and documenting activities and outcomes.
- Escalating customer complaints or complex queries to supervisors and branch managers promptly.
- Providing clients with technical assistance on AVBOB Mutual’s products and services.
- Building positive client relations through regular check-ins and follow-ups on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns through post-service surveys and facilitating proactive intervention steps.
- Keeping abreast of emerging trends in client services and assisting the team in leveraging these trends.
- Recommending product improvements based on client services feedback.
Requirements:
Qualifications:
- Financial Degree
- Accounting/Economics Degree
- BSc Information Systems
- Marketing Management Degree
- Business Administration Degree
Skills and Experience:
- Data Analytics
- Sales Experience (advantageous)
- Customer Service experience (advantageous)
- Problem-solving abilities
- Resilience and ability to work under pressure
- Effective communication skills, both written and verbal
Role-Based Competencies:
- Excellent customer service skills
- Team player
- Customer-focused
- Communication
- Analytical
- Patience
How To Apply:
AVBOB is an equal opportunity employer, and individuals living with disabilities are encouraged to apply. Applications should be submitted through the provided link and must include copies of a comprehensive CV/Resume, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have not previously served as interns will be considered. Correspondence will be limited to successful candidates, and applications received after the closing date will not be considered.