Administration Controller (45hr)
Location: @Homelivingspace, Gaborone, Botswana
Closing Date: 06 January 2025
Overview
Join our team at @Homelivingspace as an Administration Controller and become part of a dynamic retail environment focused on excellence. In this role, you will support store administration, stock management, and ensure the highest standards in customer service and operations. If you have a passion for fashion, an eye for detail, and a strong sense of responsibility, we invite you to apply and help drive the success of our Gaborone store.
Key Responsibilities
- Assist the Store Manager with stock take and store administration to ensure smooth operations.
- Monitor and analyze stock movement within the store, identifying trends and making recommendations.
- Implement effective risk management procedures to minimize stock losses and shrinkage.
- Ensure compliance with all administration, systems, and reporting procedures.
- Extract and analyze store reports to assess turnover and stock performance.
- Present findings to the Store Manager and assist with decision-making.
- Organize and maintain in-store filing systems to ensure accuracy and easy retrieval.
- Monitor cash flow and transactional activities to ensure adherence to processes.
- Uphold store safety and security procedures to protect assets and staff.
- Process customer transactions via the retail system (POS), ensuring accuracy.
- Identify customer needs through professional engagement and communication.
- Promote customer loyalty programs, focusing on rewards and retention.
- Take the initiative to improve the customer experience and satisfaction.
- Adhere to visual merchandising principles and maintain store housekeeping standards.
- Continually develop your product knowledge and selling skills.
- Work as part of a team to meet sales targets and achieve store objectives.
- Keep up to date with the latest fashion trends and incorporate them into your work.
Qualifications
- Grade 12 (Matric) qualification (required).
- A minimum of 3 years’ experience in retail or administration.
Skills & Competencies
- Strong interest in fashion and an eye for trends.
- Excellent administration and organizational skills.
- Passionate about delivering excellent customer service in a sales-driven environment.
- Proficient in computer systems and retail software.
- Ability to work efficiently under pressure and manage multiple tasks.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Good planning and time-management skills.
- High attention to detail in all aspects of the role.
- Flexible and available to work shifts as required.
HOW TO APPLY:
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About Us
@Homelivingspace is part of TFG, an internationally diversified retail portfolio comprising 34 specialty lifestyle and apparel brands. TFG inspires its customers to live their best lives and offers a wide range of premium products, from homeware to fashion.
We are committed to creating remarkable omnichannel experiences for our customers. Our team plays a key role in making this happen. Join us for the opportunity to grow within a purpose-driven business, with access to a variety of career advancement paths across our diverse brands.