Job Title: Sales and Service Consultant-5
Company: FNB
Location: Gaborone
Job Type: Full-time
Closing Date: March 12, 2025
Job Requisition ID: R29520
Job Description
FNB is seeking a dedicated and customer-focused Sales and Service Consultant to join our team in Gaborone. The ideal candidate will be responsible for delivering a positive customer experience by being attentive to customer needs and expectations while providing product solutions. The role includes directing customers to appropriate channels, such as eChannels and Self-Service, while ensuring adherence to company policies and processes.
Key Responsibilities
-Engage with customers in a professional and helpful manner, embodying FNB’s brand promise of “How can we help you?”
-Understand customer needs and provide tailored solutions and products.
-Conduct all interactions in an ethical and customer-centric manner.
-Adhere to Treating Customer Fairly (TCF) principles in all interactions.
-Identify customer needs and offer relevant product solutions, including cross-selling.
–Promote and optimize the use of digital and self-service channels.
-Ensure all activities support cost containment and reduction initiatives.
-Perform transactions efficiently while providing an exceptional customer experience.
-Comply with established procedures, policies, and risk guidelines.
Qualifications & Requirements
- Certificate of Proficiency in Long & Short-term Insurance.
- Strong communication and customer service skills.
- Ability to adapt to a fast-paced environment and meet performance benchmarks.
Application Process
Interested candidates should submit their applications before March 12, 2025. Applications received after the closing date will not be considered.
Join FNB and be part of a team that is dedicated to helping customers and providing innovative financial solutions!