Position: Guest Arrival Expert (Porter)
Location: The Westin Cape Town, Convention Square, Cape Town, Western Cape 8000
Closing Date: 26 September 2024
Job Number: 24161569
Overview:
The Westin Cape Town is seeking a Guest Arrival Expert (Porter) to join our Rooms & Guest Services Operations team. Reporting to the Concierge Manager, the successful candidate will be responsible for providing a warm and welcoming experience to all guests, assisting with luggage handling, valet parking, and maintaining the highest standards of service throughout the hotel.
Key Responsibilities:
-Provide a warm, friendly greeting to each guest, using their name when possible.
-Assist guests with luggage, ensuring timely delivery to their rooms.
-Escort guests to the front desk and introduce them to reception staff.
-Safely park guest vehicles upon request and adhere to all valet procedures, including performing vehicle checks and maintaining valet safety standards.
-Maintain cleanliness and order in the driveway and lobby areas.
-Answer telephone calls within three rings, using professional etiquette.
-Support the department as needed and report whereabouts to the supervisor during shifts.
-Uphold the highest service standards throughout the hotel and provide personalized attention to all guests.
Required Experience & Qualifications:
- Minimum of 2 years’ experience in a customer service or hospitality environment.
- Valid Code 08 driver’s license with at least 2 years of driving experience.
- Hospitality qualification is advantageous.
- Strong verbal and written communication skills in English.
- Physically capable of performing challenging tasks.
- Well-groomed appearance and professional demeanor.
- Ability to work independently, as part of a team, and under pressure.
- Availability to work rostered shifts, weekends, and public holidays as per operational requirements.
Additional Requirements:
- A proactive, guest-focused attitude with a strong commitment to delivering exceptional service.
- The ability to remain composed in a fast-paced, high-pressure environment.
- Adherence to the hotel’s safety protocols and dress code.
HOW TO APPLY:
About Marriott International:
Marriott International is committed to creating an inclusive, people-first culture and is an equal opportunity employer. We believe in hiring a diverse workforce and ensuring non-discrimination on any protected basis, including disability and veteran status.
At The Westin, we empower guests to maintain their well-being while traveling. If you are passionate about wellness, optimistic, and adventurous, we invite you to join our team and become the best version of yourself while contributing to our brand mission.
Be part of an incredible global team where you can do your best work, live your purpose, and belong to an exceptional community.
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