Company: DSV
Location: Kempton Park, South Africa
Closing date: 10 January at 11pm
Job Title: Receptionist & Visitor Liaison Coordinator
Main Purpose of the Role:
Are you a courteous communicator with a knack for efficiently managing incoming calls and greeting visitors? Join our team as a Receptionist & Visitor Liaison Coordinator! The primary focus of this role is to operate our telephone system, manage incoming calls, and ensure visitors receive a warm welcome while adhering to security protocols.
Responsibilities:
- Promptly answer incoming calls, discern the purpose, and route them to the appropriate department or individual within three rings.
- Manage boardroom bookings, update calendars, and arrange necessary refreshments or setups.
- Conduct daily IVR checks across multiple branches and report any identified issues promptly.
- Handle internal mail distribution and maintain an organized filing system.
- Screen management calls and escalations, transferring them to the designated area or person.
- Welcome on-site visitors, ascertain the nature of their visit, and notify relevant personnel while ensuring security protocols are followed.
- Perform clerical tasks like filing, photocopying, and collating as required.
- Adhere to audit requirements specific to the role’s area and maintain a clean, secure reception area by following established procedures and regulations.
Requirements:
- Minimum of 12 months experience in a Receptionist role.
- Any administrative qualifications will be advantageous.
- Proficiency in MS Office applications and computer literacy.
- Excellent verbal and written communication skills in English; proficiency in an additional language among the 11 listed is a plus.
- Ability to handle customer inquiries and complaints professionally and courteously.
- Strong organizational skills and attention to detail.
- Familiarity with maintaining confidentiality and following security procedures.
How To Apply:
Click here for application instructions.
Why Join Us:
- Opportunity to be the face and voice of our company, welcoming visitors and providing exceptional service.
- Collaborative work environment that values your contributions.
- Room for growth and development within a dynamic team.
- Competitive compensation and benefits package.
If you’re enthusiastic about providing excellent customer service, managing calls, and ensuring a seamless visitor experience, we’d love to have you join our team! Apply now by sending your resume and a cover letter highlighting your relevant experience and language skills.
Join us in creating an inclusive workplace where diversity is celebrated, and individuals are valued for their unique talents.