Position Title: Admin Clerk / Receptionist
Location: Rustenburg
Type: Permanent
Overview:
An exciting opportunity has arisen to appoint a qualified candidate to the role of Admin Clerk / Receptionist. This position is key to ensuring the efficient handling of samples, information accuracy, and exceptional customer service in the medical pathology field.
Responsibilities:
-Administer the sorting, receiving, and distribution of samples according to standard operating procedures, ensuring prioritized routing to various labs or sites.
-Register samples (“logging”) and handle related queries following established protocols.
-Oversee the dispatch of specimens for processing, monitor report progress, and ensure timely filing, query resolution, and report delivery.
-Perform rounds in hospitals to distribute reports and collect samples for processing, adhering to operational standards.
-Address and escalate administrative and customer service queries, ensuring prompt resolution.
-Track sample deliveries by couriers, ensuring compliance with standard procedures and timely result returns.
-Identify and resolve bottlenecks in pre-analytical lab processes.
-Maintain housekeeping in the workspace, ensuring proper cleaning and preparation of equipment.
-Monitor and order stock, ensuring required materials are available and delivered to doctors’ rooms as needed.
-Manage the reception area, providing information and directing clients while maintaining high customer service standards.
-Process patient payments and ensure cash handling aligns with standard operating procedures.
-Report incidents, log complaints, and resolve issues using the laboratory information management system.
-Prepare and scan patient forms into the laboratory system, resolving incomplete scans per procedures.
-Adhere to uniform and dress code protocols, upholding the company’s professional standards.
Requirements:
- Education: Grade 12 or relevant NQF level 4 qualification; BSc Degree is an advantage.
- Experience: 0-1 year of relevant work experience.
- Skills:
- Computer literacy, especially with laboratory information systems.
- Strong organizational skills and familiarity with policy procedures.
- Ability to handle nervous or distressed patients with empathy.
- Capability to work effectively in a high-pressure environment and as part of a team.
- Excellent administrative, communication, and interpersonal skills.
- Attention to detail, confidentiality, and customer service orientation.
- Flexibility, patience, and professional telephone etiquette.
- Business numeracy and cash-handling ability.
Competencies:
- Customer care and interaction with professionalism and ethics in the medical pathology field.
- Ability to maintain patience and empathy in customer interactions.
- Strong commitment to company policies, dress code, and uniform standards.
This role offers a chance to contribute to a dynamic team focused on delivering quality service in the healthcare industry.
HOW TO APPLY:
MORE VACANCIES: