ABSA – Operations Vacancies X15

by

1. Payment Officer

Location: Various
Closing Date: Not Specified

Overview:
Join Absa’s mission to empower Africa’s tomorrow. With over 100 years of history, Absa offers a dynamic career opportunity within its Commercial Operation. This role focuses on delivering operational and service excellence to support strategic plans emphasizing customer-centricity and sustainability.

Responsibilities:

  • Execute approved incoming and outgoing customer instructions.
  • Process foreign and local cheque clearing, dormancy claims, and reconciliations.
  • Ensure operational rigor by adhering to risk management and compliance standards.
  • Support Trade Finance product applications and claims with accuracy and timeliness.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

2. Senior Administrator Operations – Investor Services

Location: Various
Closing Date: Not Specified

Overview:
Take charge of Investor Services Operations, ensuring compliance and efficiency in transaction processing. This role focuses on operational excellence, risk management, and enhancing customer service standards.

Responsibilities:

  • Supervise and administer transactions related to AIS products.
  • Identify operational improvements and drive efficiency.
  • Maintain compliance with internal and external audit requirements.
  • Develop relationships across operational areas to enhance performance.

Requirements:

  • Higher Diploma (NQF Level 6) in Business, Commerce, or Management Studies.
  • Minimum 5 years of Custody Operations experience.
  • Knowledge of SARB and Strate Rules.

3. Client Relations Officer

Location: Various
Closing Date: Not Specified

Overview:
Deliver exceptional sales support services and enhance client experiences through accurate data analysis and proactive communication strategies.

Responsibilities:

  • Analyze client data to identify trends and improve experiences.
  • Maintain regular contact with client relationship administrators.
  • Manage customer complaints effectively and implement resolutions.
  • Provide accurate investment advice for local and offshore trading.

Requirements:

  • National Senior Certificate/Matric (Grade 12).

4. Contact Center Agent

Location: Various
Closing Date: Not Specified

Overview:
Ensure customer satisfaction by managing inquiries, complaints, and providing real-time assistance across communication channels.

Responsibilities:

  • Handle customer inquiries via phone, email, and social media.
  • Resolve 80% of complaints at First Point of Contact.
  • Provide feedback and insights to improve service quality.
  • Adhere to regulatory and internal control requirements.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

5. Complaint and Query Resolution Officer

Location: Various
Closing Date: Not Specified

Overview:
Drive customer service excellence by streamlining complaint handling processes and implementing service improvement initiatives.

Responsibilities:

  • Address customer complaints through various channels.
  • Develop strategies to eliminate service barriers.
  • Monitor and resolve 95% of complaints within SLA.
  • Provide timely feedback and escalate unresolved issues.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

6. Service Quality Governance Officer

Location: Various
Closing Date: Not Specified

Overview:
Support the assessment and evaluation of processes to ensure compliance with business rules and legislation, while driving service quality improvements.

Responsibilities:

  • Conduct daily quality assurance and communicate outcomes.
  • Analyze customer feedback to identify trends and training needs.
  • Develop and maintain policies and procedures for service quality.
  • Participate in customer service training for new staff.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

7. Clearing Officer

Location: Various
Closing Date: Not Specified

Overview:
Process cheques and deposits accurately, ensuring compliance with Absa’s policies and operational standards.

Responsibilities:

  • Reconcile foreign clearing accounts.
  • Resolve branch and department queries regarding foreign cheques.
  • Participate in manual clearing activities.
  • Ensure compliance with Absa’s operational risk framework.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

8. Monitor Workforce Connectzone

Location: Various
Closing Date: Not Specified

Overview:
Optimize workforce resources to ensure efficient operations in a dynamic environment, focusing on real-time monitoring and scheduling.

Responsibilities:

  • Analyze real-time data and adjust staffing levels.
  • Facilitate discussions with stakeholders for action plans.
  • Support the implementation of new contact center technologies.
  • Ensure compliance with risk and governance policies.

Requirements:

  • Bachelor’s Degree in Economics, Mathematics, or related fields.

9. Trade Consultant

Location: Various
Closing Date: Not Specified

Overview:
Administer and deliver Trade Finance procedures, ensuring accuracy and compliance with industry standards and client needs.

Responsibilities:

  • Process client instructions within agreed SLAs.
  • Conduct reconciliations, settlements, and reporting.
  • Validate transactions for compliance with Central Bank requirements.
  • Provide high-quality service and technical knowledge to clients.

Requirements:

  • Higher Diploma in Business, Commerce, or Management Studies.
  • 3-6 years of experience in Trade Finance products.

10. Post Trade Services Support

Location: Various
Closing Date: Not Specified

Overview:
Provide operational support for post-trade services, ensuring accuracy and efficiency in processes and system maintenance.

Responsibilities:

  • Update system rates and verify accuracy.
  • Manage and release online transactions.
  • Assist in automation projects and testing.
  • Prepare manual swift messages and reconcile transactions.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

Here are the rewritten versions of the last five job descriptions:

11. International Payments Supervisor

Location: Various
Closing Date: Not Specified

Overview:
Manage the lifecycle of international payment processes, ensuring smooth operations and compliance with regulatory standards. Provide support to internal and external stakeholders for an efficient payment experience.

Responsibilities:

  • Provide front office support and assist with correspondent bank queries.
  • Review and verify payment documentation for compliance.
  • Monitor payment systems and resolve technical issues in collaboration with IT.
  • Ensure compliance with anti-money laundering and regulatory policies.
  • Prepare reports and provide data for management and regulatory bodies.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

12. Consultant Sales Support

Location: Various
Closing Date: Not Specified

Overview:
Provide sales support services, ensuring effective contract administration and professional customer service. Facilitate the deal process and enhance business performance through administrative efficiency.

Responsibilities:

  • Offer administrative support in line with standard operating procedures.
  • Manage customer interactions and resolve inquiries.
  • Drive the end-to-end process of application approvals and contract execution.
  • Ensure adherence to service level agreements and quality standards.

Requirements:

  • Higher Diploma in Business, Commerce, or Management Studies.

13. Operations Officer – CRES

Location: Various
Closing Date: Not Specified

Overview:
Coordinate day-to-day team tasks to execute operational services accurately and efficiently while ensuring compliance with organizational policies.

Responsibilities:

  • Provide administrative and operational support in line with standard procedures.
  • Fulfill compliance and risk management requirements.
  • Support customers and team members as needed.
  • Assist in achieving team performance objectives and service quality standards.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

14. Trade Finance Officer

Location: Various
Closing Date: Not Specified

Overview:
Oversee and manage trade finance transactions, ensuring accuracy and compliance with industry regulations while delivering excellent client service.

Responsibilities:

  • Process trade finance instructions, ensuring accuracy and timeliness.
  • Monitor and authorize trade finance transactions.
  • Provide technical support and guidance to customers and stakeholders.
  • Manage trade-related risk and ensure compliance with operational standards.

Requirements:

  • Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.
  • In-depth knowledge of Uniform Customs and Practices (UCP) and related trade finance guidelines.

15. Operations Team Leader

Location: Various
Closing Date: Not Specified

Overview:
Lead and manage a team to deliver high-quality operational and administrative services. Drive process improvements and ensure compliance with risk management and regulatory standards.

Responsibilities:

  • Coordinate day-to-day team tasks and allocate work effectively.
  • Monitor and control retail asset lending processes.
  • Resolve customer complaints and ensure efficient service delivery.
  • Support capacity planning and team development initiatives.
  • Maintain compliance with regulatory and operational policies.

Requirements:

  • Higher Diploma in Business, Commerce, or Management Studies.
  • Minimum of 5 years of relevant experience, or 8 years of banking experience.

HOW TO APPLY:

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By registering your details for this Talent Pool, you acknowledge that this is not an active vacancy but a future potential opportunity within Tsebo Cleaning Solutions. If selected, you’ll play a key role in ensuring Tsebo’s commitment to excellence in hygiene and cleanliness. Join us and grow with Tsebo!

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