Absa – Customer Service Jobs X8

Trust Manager

Location: Various
Closing Date: Not specified

Overview:
Join a team shaping Africa’s future with a century of heritage and global expertise. As a Trust Manager, you will oversee the administration of diverse trust structures, ensuring compliance, optimal asset management, and beneficiary satisfaction within legislative parameters.

Key Responsibilities:

  • Manage the administration of Testamentary Trusts, Agencies, and other trust types.
  • Evaluate new trust files for accuracy and legal compliance.
  • Ensure timely investment, insurance, and administration of trust assets.
  • Collaborate with stakeholders like Executors, Attorneys, and Co-Trustees.
  • Provide guidance to Trust Officers and approve complex decisions.
  • Oversee tax compliance and final trust terminations.

Qualifications:

  • Bachelor’s Degree in Commerce or equivalent (NQF Level 6).
  • Advanced Certificate in Estate & Trust Management.
  • Minimum 3 years of management experience in the fiduciary sector.

Officer: Trust Administration

Location: Various
Closing Date: Not specified

Overview:
Provide administrative support for trust-related operations, focusing on payment processing, compliance, and reconciliations for Absa Trust clients.

Key Responsibilities:

  • Perform daily bank and investment reconciliations.
  • Authorize transactions and verify settlements.
  • Capture corporate events and unit trust transactions.
  • Handle client queries and assist with general administrative tasks.

Qualifications:

  • Proficient in MS Office.
  • Minimum 2 years’ experience in asset management administration.

Client Relations Consultant

Location: Various
Closing Date: Not specified

Overview:
Serve as the primary contact for clients, delivering exceptional service and managing stockbroking-related queries to ensure seamless client experiences.

Key Responsibilities:

  • Resolve client issues promptly and accurately.
  • Assist with account management and onboarding.
  • Maintain compliance with industry regulations.

Qualifications:

  • Further Education and Training Certificate in Business or related field.
  • Minimum 3 years’ experience in financial services.

Customer Service Assistant

Location: Various
Closing Date: Not specified

Overview:
Support retail banking operations by delivering outstanding customer service and ensuring adherence to compliance and fraud prevention standards.

Key Responsibilities:

  • Process customer transactions efficiently.
  • Handle customer complaints and KYC compliance.

Qualifications:

  • Further Education and Training Certificate in Business or equivalent.

Service Desk Manager – Trade & Working Capital Digital Operations

Location: Various
Closing Date: Not specified

Overview:
Lead the implementation of a Pan-African Service Desk model for Trade and Working Capital products, ensuring operational excellence and client satisfaction.

Key Responsibilities:

  • Manage service delivery and client interactions across regions.
  • Drive the adoption of systems and processes to improve efficiency.

Qualifications:

  • Bachelor’s Degree in Commerce; MBA preferred.
  • Minimum 10 years’ experience in trade operations and banking.

Head of Propositions

Location: Various
Closing Date: Not specified

Overview:
Shape and execute customer proposition strategies for retail and SME segments, driving growth and client satisfaction in a competitive market.

Key Responsibilities:

  • Conduct market research and develop tailored customer propositions.
  • Monitor segment performance and profitability.

Qualifications:

  • Bachelor’s Degree in Business or related field.
  • Proven experience in customer propositions and segment management.

Customer Value Management Specialist

Location: Various
Closing Date: Not specified

Overview:
Provide specialized insights into customer behavior to inform strategic decisions and enhance customer segmentation strategies.

Key Responsibilities:

  • Analyze customer data and provide actionable insights.
  • Support strategy development with integrated customer intelligence.

Qualifications:

  • Bachelor’s Degree in Commerce or related field.

Assistant Customer Service Representative

Location: Various
Closing Date: Not specified

Overview:
Enhance retail banking operations by delivering exceptional service and ensuring compliance with banking standards.

Key Responsibilities:

  • Provide efficient transactional support.
  • Maintain fraud prevention and compliance standards.

Qualifications:

  • Further Education and Training Certificate in Business or equivalent.








By registering your details for this Talent Pool, you acknowledge that this is not an active vacancy but a future potential opportunity within Tsebo Cleaning Solutions. If selected, you’ll play a key role in ensuring Tsebo’s commitment to excellence in hygiene and cleanliness. Join us and grow with Tsebo!