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Shopper & Driver Supervisor – Lifestyle Crossing, Roodepoort
Are you a dynamic leader with a passion for team development and operational excellence? Join our team as a Shopper & Driver Supervisor and play a crucial role in ensuring flawless service delivery to our valued customers. Be a part of an exciting journey as we grow and thrive in the vibrant Lifestyle Crossing region of Roodepoort.
Minimum Requirements:
Job Purpose:
To effectively coach and lead your team in achieving agreed goals by developing their skills and ensuring optimal performance. As a Supervisor, you will play a key role in fostering a culture of teamwork and continuous improvement.
Duties and Responsibilities:
- Lead and supervise a team of Shoppers and Drivers for daily flawless service delivery.
- Conduct spot checks on uniform, orders, staff attendance, and operational processes.
- Problem-solve and troubleshoot daily operational issues with an analytical mindset.
- Support the team on special projects for efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices.
- Daily management of Shoppers and Drivers to achieve KPIs, with daily and weekly reporting.
- Train and develop shoppers, ensuring consistent application of internal procedures.
- Demonstrate flexibility in balancing personal objectives with organizational needs.
Staff Management:
- Allocate schedules to ensure efficient management of store orders.
- Conduct regular staff meetings to improve motivation and communication.
- Ensure punctuality and facilitate training for service improvement.
- Resolve staff queries and manage submissions to head office promptly.
- Identify and address training needs for continuous staff development.
Complaints Management:
- Assist and attend to shopper and driver queries.
- Resolve escalated customer complaints and provide feedback to the Area Manager.
- Investigate and respond to shopper queries proactively.
- Anticipate potential problems and take preventive action.
- Collaborate with internal and external stakeholders to solve problems.
Reporting:
- Provide weekly feedback on staff performance.
- Generate daily, weekly, and monthly performance insights.
- Ensure accuracy and timely submission of reports to relevant parties.
- Advise and review weekly reports for complaints, downtime, and store productivity.
Qualifications Requirements:
- Eligibility to work in South Africa.
- Valid South African driver’s license or Professional driving permit (PrDP).
- Clean driving record.
- Own vehicle or motorbike with verified registration documents.
- Access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for delivery app and GPS.
- 2-3 years of Team Leader experience.
Competencies and Skills:
- Attention to detail.
- Time management, conflict management, and negotiation skills.
- Professional verbal and written communication skills.
- Responsiveness, effective planning, and organizing.
- Self-directed, motivated, and interpersonal skills.
- Ability to build and maintain relationships, resilience, and decisiveness.
- Action-oriented, assertiveness, ability to work independently and under pressure.
- High emotional intelligence.
Working Conditions:
- Regular evening and weekend work, public holidays, shift work, working outdoors, and dealing with challenging clients.
- Dress Code: Present a professional and respectable image to our clients as ambassadors of the company.
How To Apply: