Closing Date: 29 January 2025
Overview:
The Product Support Manager is responsible for ensuring exceptional after-sales service and equipment performance to enhance customer satisfaction. The role focuses on maintaining equipment reliability, managing support teams, and driving profitability through targeted service initiatives.
Responsibilities:
-Manage after-sales service to ensure customer satisfaction and increase turnover.
-Drive equipment performance KPIs, including uptime and reliability.
-Manage customer support teams and deliver exceptional service.
-Enhance profitability through effective cost management and revenue generation.
-Develop reports and forecasts based on customer needs and market trends.
Requirements:
-Bachelor’s degree in mechanical/electrical engineering.
-Experience in after-sales services or equipment maintenance is critical.
-Strong negotiation, problem-solving, and leadership skills.
-Proficiency in business management methodology and budgeting.
HOW TO APPLY:
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