Sales and Service Consultant – FNB Botswana
Job Title: Sales and Service Consultant
Location: Gaborone, Botswana
Closing Date: 1 May 2025
Position Type: Full-Time
Job Requisition ID: R32804
Company: First National Bank (FNB) Botswana
Overview:
FNB Botswana is currently recruiting for a Sales and Service Consultant to join their team in Gaborone. The ideal candidate will be passionate about delivering exceptional customer service and will thrive in a fast-paced environment. This role focuses on creating positive customer experiences, offering appropriate financial solutions, and promoting the use of digital and self-service channels, all while maintaining full compliance with banking policies and ethical standards.
Key Responsibilities:
-Provide outstanding service by understanding customer needs and offering tailored product solutions.
-Engage customers using FNB’s brand promise “How can we help you?” in every interaction.
-Ensure all dealings with customers are conducted ethically and in line with the Treating Customers Fairly (TCF) principles.
-Identify sales and cross-sell opportunities based on customer profiles and requirements.
-Promote and optimize the use of digital, eChannels, and self-service platforms.
-Adhere to all relevant processes, business guidelines, and risk policies when making decisions.
-Support initiatives aimed at cost containment and improving operational efficiency.
-Fulfil banking transactions accurately and exceed service benchmarks.
-Continuously strive to improve the customer journey and satisfaction through every point of contact.
Requirements and Skills:
- Relevant qualification or equivalent experience in a sales or customer service role
- Strong interpersonal and communication skills
- Ability to interpret customer needs and recommend appropriate banking solutions
- Ethical mindset and commitment to customer fairness
- Proficiency in using digital platforms and e-banking systems
- Ability to manage risk and follow compliance procedures
- Sales-driven with a focus on service excellence
- High attention to detail and accuracy under pressure
APPLICATION PROCESS
Additional Information:
- Applications will not be accepted after 1 May 2025. Submit applications ahead of the deadline.
- FNB is committed to Employment Equity in accordance with the FirstRand Group policy.
- Individuals with disabilities are encouraged to apply and may voluntarily disclose their disability status. This information will remain confidential unless disclosure is required by law.
Take the next step in your banking career with FNB Botswana. Apply now and be part of a team committed to delivering exceptional value and innovation.