Job Opportunity: Fraud Operations Manager
Location: Central Processing Centre, Botswana
Closing Date: 3 May 2025

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Overview:
Absa Bank Botswana is seeking a results-oriented and experienced Fraud Operations Manager to lead and enhance the bank’s Fraud Operations strategy and delivery. This senior role involves the design, development, and implementation of fraud strategies and operational frameworks to ensure a proactive, responsive, and data-driven fraud management environment. The ideal candidate will bring deep industry knowledge, strong leadership capabilities, and a commitment to operational excellence.

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Key Responsibilities:

Strategic Management & Operational Model:

• Lead the development and execution of the Fraud Operations strategy across all portfolios and business segments.
• Benchmark fraud operations against industry standards and identify areas for optimisation, automation, and strategic improvement.
• Analyse performance metrics and monthly reports to drive intelligent, data-informed decision-making.
• Guide the implementation of risk controls to mitigate early-stage fraud and reduce impairments.
• Promote a culture of service delivery, accountability, and innovation within the Fraud Operations team.

Stakeholder Management:

• Build and maintain strong relationships with internal stakeholders within the Fraud Risk Management Teams.
• Collaborate with Absa Group functions and external partners to address challenges and align with long-term strategic goals.

Compliance and Risk Management:

• Ensure full compliance with governance, regulatory, and legislative requirements.
• Oversee audit processes and address policy deviations effectively.
• Support the implementation of service level management frameworks and risk-mitigation measures across operations.

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Requirements and Skills:

• Bachelor’s Degree in Business, Commerce, Finance, Accountancy, or related field (ACCA or equivalent is an advantage).
• Minimum of 5 years’ experience in fraud-related roles.
• At least 5 years’ experience in managing teams or departments.
• In-depth knowledge of:
  • Centralized Operations Management
  • Operational Risk Management
  • Process Design, Re-engineering, and Automation (Intermediate level)
  • Analytical strategy development using data-driven tools
• Strong interpersonal, communication, and presentation skills.
• Proven ability to lead teams, drive change, and manage high-level stakeholders.
• Understanding of Service Level Management processes and fraud risk controls.

APPLICATION PROCESS

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