Clicks Palapye – Service Advisor
Job Title: Service Advisor
Location: Clicks Palapye, Botswana
Listing Reference: click_019947
Industry: Wholesale & Retail Trade (FMCG, Retail, Supply Chain)
Contract Type: Permanent
Remuneration: Market Related
Employment Equity Position: Yes
Closing Date: 12 May 2025
Overview:
Clicks Group is currently recruiting a Service Advisor for its Palapye branch. The ideal candidate is customer-focused, detail-oriented, and able to manage point of sale operations with efficiency and excellence. This role is integral in leading the cashier team, maintaining POS standards, and promoting the Clicks ClubCard.
Job Purpose:
To ensure excellence at the point of sale (POS) through efficient operational control, outstanding customer service, and effective staff leadership, thereby supporting the Group’s vision to be the customer’s first-choice health and beauty retailer.
Key Responsibilities:
- Supervise and manage all POS operations ensuring efficient service delivery
- Lead and motivate shop assistants/cashiers to consistently deliver excellent customer service
- Schedule staff according to labour legislation and operational needs
- Maintain security and cash control procedures to minimise shrinkage
- Ensure the safe and efficient management of stock returns and administrative duties
- Address and resolve customer complaints professionally and promptly
- Promote the Clicks ClubCard and achieve clubcard participation targets
- Support merchandising standards and provide accurate product knowledge to customers
- Maintain general housekeeping standards and ensure brand compliance
Minimum Requirements:
Education:
- Essential: Botswana General Certificate of Secondary Education (BGCSE) or equivalent
- Desirable: BGCSE with at least 50% in Mathematics and English
- Essential: Diploma in Retail/Business Management or a relevant qualification (External applicants)
Knowledge Areas:
- Retail and FMCG operations, including merchandising and promotions
- POS and stock/cash control procedures
- Labour legislation and industrial relations practices
- Customer service and complaint resolution
- Competency-based interviewing practices
Key Skills:
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Managerial and team supervision capabilities
- Problem-solving and decision-making
- Numerical accuracy and attention to detail
- Time management and planning
- Computer literacy
Core Competencies:
- Leading and supervising
- Delivering results and meeting customer expectations
- Relating and networking
- Planning and organising
- Coping with pressure and setbacks