Position: Teller
Location: Gaborone, Botswana
Closing Date: March 4, 2025 (Open until filled)
Overview:
FNB is seeking a dedicated and customer-oriented Teller to join our team in Gaborone. The successful candidate will be responsible for providing exceptional service by efficiently processing client transactions in accordance with specified procedures. The role requires maintaining high standards of accuracy, ensuring customer satisfaction, and actively contributing to the growth and profitability of the branch.
Key Responsibilities:
-Process client transactions quickly, accurately, and efficiently according to bank procedures.
-Achieve net profit growth for the business by minimizing losses and managing differences.
-Ensure compliance with the Golden Rules procedures and processes.
-Manage service quality through the Branch’s Service Quality Balanced Scorecard.
-Optimize customer interactions by promoting digital and self-service channels.
-Maintain high standards of ethical conduct and adhere to Treating Customers Fairly (TCF) principles.
-Take ownership of customer issues and resolve them efficiently.
-Contribute to increasing the active customer account base and customer engagement score.
-Support cost containment and reduction initiatives.
-Demonstrate adaptability to changing business and customer needs.
-Participate in team efforts to enhance overall effectiveness and success.
-Continuously develop knowledge and competencies by completing role-specific training.
Requirements and Skills:
- Educational Qualification: Minimum of a high school diploma or equivalent.
- Experience: Previous experience as a Teller or in a customer service role within a banking environment is preferred.
- Skills and Competencies:
- Strong numerical and analytical skills.
- Excellent customer service and communication abilities.
- High level of accuracy and attention to detail.
- Ability to work efficiently under pressure while maintaining a positive attitude.
- Proficiency in using digital banking platforms and eChannels.
- Ability to adapt to dynamic business and customer requirements.
- Strong ethical conduct and commitment to customer care principles.
Application Process:
Interested candidates are encouraged to submit their applications before the closing date of March 4, 2025. Applications received after the closing date will not be considered.