Teller
Location: Maun, Botswana
Closing Date: February 4, 2025
Job Overview
FNB is seeking a detail-oriented Teller to provide efficient and accurate transaction processing while ensuring exceptional customer service. The successful candidate will be responsible for processing client transactions, minimizing financial risks, and promoting self-service banking solutions, all while upholding compliance and operational standards.
Key Responsibilities
Customer Service & Transaction Processing
-Provide fast, accurate, and efficient transaction processing in line with banking procedures.
-Deliver exceptional customer service, ensuring queries are handled professionally and promptly.
-Engage customers with helpful solutions and product recommendations based on their financial needs.
-Promote the use of digital and self-service banking channels to enhance customer convenience.
-Uphold the Treating Customers Fairly (TCF) principles in all interactions.
Operational & Risk Management
-Ensure adherence to banking regulations, policies, and internal controls.
-Maintain error-free cash handling and minimize transactional differences.
-Manage the Rand value of shortages, ensuring losses are minimized.
-Adhere to Golden Rules compliance standards for branch efficiency.
-Optimize operational efficiency by meeting and exceeding transaction benchmarks.
-Maintain security and confidentiality of customer information and transactions.
Sales & Business Growth
-Identify opportunities to convert transactions into new business leads.
-Drive customer engagement by growing and retaining an active client base.
-Support the migration of transactions to self-service channels to improve efficiency.
-Increase market share and service adoption by educating customers on banking solutions.
Personal & Team Development
-Take ownership of personal career growth and complete role-specific training.
-Adapt to changing business and customer needs to enhance service delivery.
-Contribute to the team’s success and overall branch efficiency.
-Demonstrate professional ethics and accountability in all aspects of work.
Requirements
-Previous cash-handling or teller experience within a banking environment is an advantage.
-Strong attention to accuracy and detail in transaction processing.
-Excellent customer service and communication skills.
-Ability to handle financial transactions responsibly and minimize risk.
-Knowledge of banking systems, self-service solutions, and regulatory compliance.
HOW TO APPLY:
Additional Information
- Applications will not be accepted after February 4, 2025. Submit applications before the deadline.
- All appointments will be made in line with FirstRand Group’s Employment Equity plan.
- The Bank encourages applications from individuals with disabilities. Candidates may voluntarily disclose disability information, which will remain confidential unless required by law.
Join FNB and be part of a customer-focused team that drives excellence. Apply today!