Position: Customer Care Service Agent (6-Month Contract)
Location: Stellenbosch, Western Cape, South Africa
Contract Type: Fixed-Term (6 months)
Closing Date: 30 October 2024
Overview
We are offering an exciting opportunity for a Customer Care Service Agent to join our team on a six-month contract. The primary role is to handle customer service queries and provide innovative solutions tailored to each situation. The ideal candidate will be well-versed in our customer service policies and possess a solid understanding of our products and services, enabling them to deliver accurate and timely assistance.
Key Responsibilities
-Respond to customer queries via phone calls, WhatsApp, and social media, addressing issues, product inquiries, and general concerns.
-Maintain a high standard of professionalism, building positive relationships with every customer interaction.
-Manage and respond to social media queries and concerns promptly.
-Accurately update customer information in the service database during and after each interaction.
-Stay informed about product updates, marketing strategies, and changes in company policies by collaborating with the management team.
-Resolve customer issues efficiently, turning challenging situations into opportunities to retain customers and enhance loyalty.
-Communicate with customers through relevant channels in a professional manner.
-Provide feedback and maintain up-to-date reports for internal use.
Requirements
Essential:
- Grade 12 Certificate with a relevant tertiary qualification.
- Fluency in English and one additional language.
- Minimum of 1 year of experience in customer care or a call centre environment.
- Intermediate computer skills, with proficiency in speed, accuracy, and navigation.
Desirable:
- Experience in online chat support.
- Prior experience with remote or work-from-home environments.
- Typing speed of 25 WPM or more, with 90% accuracy.
- Familiarity with Google Workspace.
Competencies
- Strong resilience and ability to handle stress.
- Client-focused approach.
- Adaptability to changing environments.
- Commitment and drive to achieve results.
- Social media proficiency.
- Effective problem-solving skills.
- Ability to multitask in a fast-paced setting.
- High level of emotional intelligence.
- Strong self-management skills.
- Critical thinking and active listening abilities.
HOW TO APPLY:
This is a great opportunity for someone passionate about customer service and eager to contribute to our team. If you meet the above requirements and are ready for a dynamic work environment, we encourage you to apply.
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