Job Title: Code 14 Coach Driver
Company: Intercape
Location: National
Job Type: Permanent, Full-Time
Closing Date: Open until filled
Job Overview:
Intercape is seeking experienced Code 14 Coach Drivers to transport passengers safely across South Africa, covering all nine provinces and cross-border destinations, including Botswana, Maputo, and Windhoek. The ideal candidate must have more than five years of long-distance driving experience, be well-presented, and possess strong driving skills to ensure passenger safety and comfort.
Key Responsibilities:
Pre-Trip Inspection:
-Conduct thorough pre-trip, en-route, and post-trip inspections per Intercape guidelines.
-Verify all required travel documents, permits, and operating licenses.
-Ensure the coach is fully equipped with logbooks, insurance papers, and radio equipment.
-Confirm the VOD system and monitors are functioning properly before departure.
Driving Duties:
-Drive according to K53 road safety regulations.
-Adhere to Intercape’s speed limits and traffic laws.
-Apply defensive driving techniques to maximize passenger safety.
-Conduct trailer connection inspections before continuing travel.
-Ensure the coach is not overloaded and follows the designated route and schedule.
-Adhere to Intercape’s four-hour driving limit for safety compliance.
Passenger Assistance & Customer Service:
-Assist passengers with boarding and exiting the coach.
-Provide special care for elderly passengers, unaccompanied minors, and disabled individuals.
-Verify that all cross-border passengers possess the required documentation.
-Offer route information and directions as needed.
-Manage and resolve passenger complaints professionally.
Luggage Handling & Security:
-Load luggage securely and safely, ensuring prohibited items are not transported.
-Weigh luggage at designated stops and ensure valid Intercape luggage stickers are attached.
-Maintain luggage control sheets and record all excess luggage fees.
Breakdowns & Emergencies:
-Identify a safe location in case of breakdowns and assess the issue.
-Communicate with Central Operations and provide passenger updates.
-Perform basic troubleshooting and tyre changes if required.
-Assist passengers with contacting relatives or friends at destination stops.
-In case of full passenger transfers, ensure proper handover to replacement vehicles.
Coach Hygiene & Maintenance:
-Maintain a clean and organized coach throughout the trip.
-Ensure the emergency toilet is clean and stocked with supplies.
-Collect passenger trash at refreshment stops and dispose of it properly.
-Report mechanical issues for maintenance and repairs.
Administrative Duties:
-Verify boarding passes and tickets for each passenger.
-Keep an accurate and up-to-date manifest.
-Balance excess luggage and onboard sales (OBS) transactions.
-Submit all trip documentation, receipts, and vouchers at the journey’s end.
-Perform headcounts at major stops and refreshment breaks.
Requirements & Skills:
Minimum Qualifications:
–Grade 10 (Standard 8) minimum education requirement.
–Valid EC (Code 14) or EC1 04 (Code 11) License.
–Valid PrDP (Professional Driving Permit) – must be valid for at least three months.
–No outstanding traffic fines.
–Own cellular phone for communication.
–Clear criminal and Nexis Lexis report.
–Reliable transport (or access to suitable public transport).
–Bilingual proficiency preferred (English and another South African language).
Experience:
-Minimum of three years of long-distance driving experience on South African roads.
-Experience handling customer service, complaints, and emergencies professionally.
Additional Requirements:
-Must be between 28 to 60 years old.
–Accident-free driving record.
-Ability to remain calm under pressure and handle emergencies professionally.
–Professional, well-groomed, and customer-oriented demeanor.
Performance Indicators:
–Passenger and operational crew feedback on service quality.
–Adherence to driving and safety regulations.
–Tracking reports and driving efficiency records.
–Customer satisfaction and complaints resolution.
–Coach maintenance and cleanliness.
Application Process:
Qualified candidates who meet the above requirements are encouraged to apply as soon as possible. This position will remain open until filled.
Intercape is an equal opportunity employer and encourages applications from all qualified individuals.