Dental Receptionist – Glenfair
Company: Intercare Group South Africa
Location: Pretoria, Gauteng
Employment Type: Permanent
Closing Date: 24 September 2024
Job Details
Division: Primary Care
Business Unit: Intercare Glenfair Medical & Dental Centre
Experience Level: Entry Level
Industry: Medical Practice
Role: Health Care Provider
Job Description
Intercare is a forward-thinking healthcare provider committed to delivering value-based care to our patients. As proud ambassadors of the Intercare brand, we are driven by our mission to help people feel better. Our core values—People-centred, Integrity, Inclusivity, Excellence, and Innovation—shape who we are and what we stand for.
We are currently recruiting for a Dental Receptionist at our Intercare Glenfair Medical and Dental Centre located in Lynnwood, Pretoria.
As a Dental Receptionist, you will play a crucial role in creating a welcoming environment for our patients. Your responsibilities will align with our overall business strategy, providing excellent customer service while handling administrative and payment tasks. If you are a motivated, customer-focused individual, this opportunity could be perfect for you!
Key Responsibilities
- Provide friendly, efficient, and professional telephone services for patient inquiries.
- Assist patients in completing necessary forms, ensuring all documentation complies with internal policies and procedures.
- Manage the patient journey from booking, arrival, and payment using the relevant system.
- Direct patients to the appropriate services, locations, or healthcare professionals.
- Maintain patient confidentiality at all times, in accordance with POPIA regulations.
- Ensure the reception area remains clean and organized.
- Refer emergency cases to the nurse’s station following established protocols.
- Assist patients with basic account inquiries and escalate complex issues as needed.
- Collect co-payments and outstanding account balances according to Intercare’s policies.
- Follow daily cash-up and banking procedures accurately.
Requirements
- Minimum Qualification: Grade 12
- Previous experience in a customer-focused environment (e.g., reception) is advantageous.
- Computer proficiency required.
- Experience with the GoodX system is a plus.
- HPCSA registration as a Dental Assistant will be advantageous.
If you share our values and purpose, and you are excited to contribute to our team, we encourage you to apply. We value diversity of thought and welcome individuals who can add to our culture.
Closing Date: 24 September 2024
HOW TO APPLY:
Please note: If you have not been contacted within 2 weeks of the closing date, kindly consider your application unsuccessful.
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