Job Title: Receptionist – Intercare Fourways
Location: Johannesburg, Gauteng
Job Type: Permanent
Closing Date: 22 October 2024
Overview
Intercare Fourways Medical and Dental Centre, located in Fourways, Johannesburg, is looking to hire a dedicated and enthusiastic Dental Receptionist. Intercare is a leading healthcare provider committed to offering value-based healthcare to patients. As part of our team, you will help create a welcoming environment and deliver high-quality customer service, in line with our values of People-centredness, Integrity, Inclusivity, Excellence, and Innovation.
Responsibilities
As a Dental Receptionist, your key responsibilities will include:
-Providing professional and friendly telephone service for patient care.
-Assisting patients in completing necessary forms and documenting information according to company policies.
-Managing the entire reception-patient journey, including booking appointments, patient arrivals, and payment processing.
-Directing patients to the appropriate location and services while ensuring patient confidentiality at all times in accordance with POPIA regulations.
-Keeping the reception area neat and organized.
-Referring emergency cases to the nurse’s station as per protocol.
-Handling basic account queries and escalating issues when necessary.
-Collecting co-payments and outstanding balances according to Intercare policies.
-Performing daily cash-up and banking processes.
Requirements
-Minimum qualification: Grade 12.
-Previous experience in a customer-focused service environment, such as reception, is advantageous.
-Proficiency in computer systems; experience with GoodX software is a plus.
How to Apply
If you align with our purpose of making people feel better and share our values, we encourage you to apply. Intercare embraces diversity and welcomes individuals who can contribute to our culture.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.
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