Job Title: Call Centre Agents
Location: Newlands East, KwaZulu-Natal
Contract Type: Contract
Closing Date: 09 May 2025

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Overview

Pedros, a leading restaurant brand in South Africa, is seeking motivated and customer-focused individuals to join our Head Office team as Call Centre Agents. Based in Newlands East, KwaZulu-Natal, this role is perfect for entry-level candidates with strong communication skills and a passion for customer service.

As a Call Centre Agent, you will be the first point of contact for customers, helping them place orders, resolve queries, and enhance their overall experience with the Pedros brand.

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Key Responsibilities

• Respond to incoming calls from customers in a professional and friendly manner.
• Provide accurate information about the restaurant’s menu, services, and policies.
• Take and process orders for delivery or collection, ensuring accuracy in customer preferences and special instructions.
• Assist customers with changes to existing orders and coordinate with stores for updates.
• Identify and act on opportunities to upsell additional menu items or services.
• Ensure all interactions maintain Pedros’ standard of service and customer satisfaction.

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Requirements and Skills

• A Matric certificate is essential.
• Must be computer literate with good typing skills.
• Excellent written and verbal communication abilities.
• Previous experience in a call centre environment or handling inbound calls is required.
• Strong phone etiquette and the ability to multitask under pressure.
• Customer-focused mindset with attention to detail.

APPLICATION PROCESS

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Apply before: 09 May 2025
Location: Pedros Head Office – Newlands East, KwaZulu-Natal