FNB – Sales and Service Consultant (Kanye)
Job Title: Sales and Service Consultant
Location: Kanye
Employment Type: Full-Time
Closing Date: January 30, 2025 (9 days left to apply)
Job Requisition ID: R27070
Job Overview
First National Bank (FNB) is looking for a dynamic and customer-focused Sales and Service Consultant to join our team in Kanye. The successful candidate will play a crucial role in ensuring exceptional customer experiences by offering tailored product solutions and guiding customers to the appropriate service channels. This role requires a commitment to ethical practices and adherence to company policies, all while living up to our brand promise, “How can we help you?”
Key Responsibilities
-Deliver an outstanding customer experience by understanding and addressing customer needs and expectations.
-Provide helpful product solutions and guide customers to the correct channels, including eChannels and self-service options.
-Maintain ethical conduct and comply with the Treating Customers Fairly (TCF) principles in all customer interactions.
-Identify opportunities to sell or cross-sell products that align with customer needs.
-Promote channel optimization by encouraging the use of digital and self-service channels.
-Support cost-containment initiatives by delivering efficient and effective service.
-Adhere to internal procedures, processes, and risk management guidelines.
-Ensure every transaction meets the benchmark for quality and enhances the customer experience.
Requirements
- Experience:
- Previous experience in sales, customer service, or related roles is preferred.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in digital platforms and eChannels is advantageous.
- Ability to identify customer needs and provide appropriate solutions.
- Attributes:
- Customer-centric and ethical approach to service.
- Team-oriented with a proactive attitude.
- Adaptable to a dynamic and fast-paced environment.
- Education:
- A relevant qualification in business, sales, or a related field is advantageous.
Additional Information
-Applications must be submitted before January 30, 2025. Applications received after this date will not be considered.
-FNB is committed to Employment Equity and supports the advancement of individuals with disabilities. Candidates can voluntarily disclose their disability status, and this information will remain confidential unless required by law.
HOW TO APPLY:
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