Listing Reference: spar_000836
Contract Type: Permanent
Industry: Wholesale & Retail Trade
Job Category: Customer Service
Location: Western Cape
Remuneration: Market Related
Apply By: 11 February 2026

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Introduction

The SPAR Group is recruiting a Customer Care Senior Admin Clerk to serve as a central operational hub for retailer support, delivery coordination, and Channel Mobile system reporting within the Western Cape. This senior role is ideal for a customer-focused professional with strong logistics and administrative experience who thrives in a fast-paced, multi-stakeholder environment.

As a senior lead, you’ll drive operational efficiency through proactive problem-solving, ensure seamless communication across warehouse and transport networks, and guide a customer care team to uphold a culture of accountability and service excellence.

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Role Purpose

To manage and optimise retailer query resolution, delivery issue handling, and system reporting while supervising a customer care team to deliver consistent, high-quality internal and external service.

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Key Responsibilities

• Compile, analyse, and report on delivery statistics, sharing insights with relevant departments to support continuous improvement
• Monitor overtime, absenteeism, and timekeeping; schedule team coverage for weekends and public holidays
• Conduct regular departmental meetings to align on priorities and performance
• Ensure timeous responses across Channel Mobile and related platforms
• Allocate and delegate administrative tasks to optimise team productivity
• Facilitate effective communication between operations teams and retailers
• Escalate and resolve retailer concerns; support team members in complex customer situations
• Maintain a strong focus on service excellence for both internal and external customers
• Supervise and mentor customer care staff, reinforcing best practices and service standards
• Perform ad hoc operational and administrative duties as required

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Minimum Requirements

• Matric (Grade 12) certificate
• Strong reporting and analytical skills
• 3–4 years’ experience in Logistics, Administration, or Customer Service
• Proven supervisory/team-lead experience (or clear readiness to step into leadership)
• Proficiency with AS400 and communication platforms (AgentChat, Email, WhatsApp)
• Excellent interpersonal and communication skills (verbal and written)
• Strong decision-making and problem-solving abilities
• Ability to prioritise and perform under pressure
• A customer-care mindset with a genuine commitment to service excellence
• Demonstrated reliability and attention to detail

Interviews will be granted to applicants who meet the above criteria.

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Why This Opportunity Matters

• Permanent role within a leading national retail group
• Influence operational outcomes across logistics, transport, and retailer support
• Lead and develop a team in a high-impact customer care function
• Competitive, market-related remuneration
• Long-term career growth in a structured, performance-driven environment

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Important Application Notes

• Apply online only via the official SPAR Careers website or PNet
• ❌ Do not call the Distribution Centre
• ❌ Do not email applications directly
• Applications submitted outside official platforms will not be considered

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Data Privacy & POPIA Notice

All personal information will be processed in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Information is collected solely to assess suitability for this role and will be handled, stored, shared (where necessary), and disposed of lawfully. Applicants may access and correct their information and may lodge complaints with the Information Regulator at complaints.IR@justice.gov.za if required.

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How to Apply

👉 Submit your application via the SPAR Careers site or PNet
📌 Use Listing Reference: spar_000836
🗓 Closing Date: 11 February 2026

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Disclaimer

This website is not the hiring organisation. We publish verified vacancies for informational purposes only. SPAR does not charge any application fees, and candidates should apply only through official recruitment platforms.