How to Apply

Applications must be submitted online through the official FirstRand/FNB recruitment platform.

Job Requisition: R54193

Apply Online for FNB Community Advisor – R54193

Closing Date: 13 October 2026

FNB specifically advises candidates to submit their applications before the closing date, as applications will not be accepted on 13 October 2026 and onwards.

Applicants should therefore avoid waiting until the final day.

Employment Equity

Appointments will be made in accordance with the FirstRand Group Employment Equity Plan.

The bank also supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information during the recruitment process, and this information will be treated confidentially unless disclosure is legally required.

Possible Interview Questions

Candidates should prepare for questions such as:

1. Why do you want to work for FNB?
2. What do you understand about the role of a Community Advisor?
3. Tell us about your previous customer-service experience.
4. How would you deal with an unhappy banking customer?
5. How would you encourage a customer to use digital or self-service banking?
6. Tell us about a time you worked towards a sales target.
7. How do you identify a customer’s needs before recommending a product or service?
8. How would you handle confidential customer information?
9. Why is accuracy important when processing banking transactions?
10. How do you manage several customers or tasks during a busy period?
11. Tell us about a time you solved a customer’s problem.
12. How would you identify an appropriate cross-selling opportunity without compromising customer service?

CV Tips for FNB Community Advisor Applicants

Your CV should emphasise your customer service, banking, financial-services and sales experience.

Clearly state the dates of your previous employment so recruiters can easily identify your 1–3 years of relevant experience.

Highlight experience involving:

Customer Service • Financial Services • Client Support • Sales • Digital Banking • Administration • Cross-Selling • Customer Relationship Management • Transaction Processing • Reporting • Compliance

If you hold an NQF Level 5 qualification in Banking, Business Administration, Customer Service or a related field, make it easy to find under the education section.

Example CV Profile

Customer-focused professional with experience in client service, sales support and customer relationship management. Skilled in understanding customer needs, resolving queries, supporting digital service adoption and working towards sales and service targets. Organised, accurate and committed to delivering professional service while following operational and compliance requirements.

Position: Community Advisor
Company: FNB
Location: Elim
Contract: 12 Months – Hourly Rate
Experience: 1–3 Years
Preferred Qualification: NQF Level 5
Closing Date: 13 October 2026