How to Apply

Interested applicants should use the Apply Now option on the official vacancy listing and submit their application before the deadline.

However, it is specifically described as the email for queries. Applicants should therefore not assume applications should be emailed to this address unless instructed to do so by The Courier Guy.

Closing Date

6 October 2026

With the closing date approaching, interested candidates should submit their applications as soon as possible.

CV Tips for The Courier Guy Kiosk Assistant

Your CV should make your Grade 12 qualification and customer service/retail experience immediately visible.

For example:

Retail Assistant / Customer Service Assistant – [Company Name]
January 2025 – September 2026

Duties:

• Assisted customers with queries.
• Processed customer transactions accurately.
• Captured information on computer systems.
• Resolved basic customer complaints.
• Escalated complex queries to supervisors.
• Maintained professional customer service.
• Worked effectively during busy periods.

Only include duties that reflect your actual experience.

If you have previous courier or logistics experience, highlight any genuine experience with:

Parcel processing • Waybills • Dispatch • Collections • Tracking • Customer queries • Data capturing • Logistics systems

Sample CV Profile

Personal Profile

Customer-focused and reliable individual with experience in retail and customer service environments. Skilled in assisting customers, processing transactions, capturing information accurately and resolving queries professionally. Computer literate with good communication and problem-solving abilities, strong attention to detail and the ability to work effectively in a fast-paced environment.

Adjust this profile so that it accurately reflects your experience.

Possible Interview Questions

Candidates invited for an interview can prepare for questions such as:

1. Tell us about yourself.
2. Why do you want to work for The Courier Guy?
3. What customer service or retail experience do you have?
4. What do you know about the courier industry?
5. How would you process a customer’s parcel accurately?
6. What would you do if you captured incorrect parcel information?
7. How would you handle an unhappy customer?
8. What would you do if a customer asked about a delayed parcel?
9. How do you handle several customers waiting for assistance?
10. Tell us about a difficult customer you have dealt with.
11. How would you investigate a customer query?
12. When should a customer query be escalated?
13. What experience do you have using computers?
14. Are you comfortable using MS Office?
15. How do you make sure your data capturing is accurate?
16. How would you deal with pressure during a busy period?
17. What does excellent customer service mean to you?
18. How do you prioritise outstanding customer queries?
19. Why is following up on unresolved cases important?
20. How would you communicate with a customer whose issue has not yet been resolved?
21. What does attention to detail mean in a courier environment?
22. How do you work as part of a team?
23. How would you ensure you meet required service levels?
24. What are your strongest customer-service skills?
25. Why should we employ you as a Kiosk Assistant?

Final Reminder

The Courier Guy is looking for a Kiosk Assistant in Welkom.

Position: Kiosk Assistant
Location: 16 Neser Street, Welkom
Qualification: Grade 12 or equivalent
Experience: 1–2 years in customer service or retail
Experience Level: Entry Level
Industry: Logistics and Supply Chain
Job Function: Distribution
Workplace: On-site
Courier/Logistics Experience: Advantageous, not compulsory
Closing Date: 6 October 2026

Applicants should make sure their CV highlights their customer service experience, computer literacy, communication skills, problem-solving ability and attention to detail.