How to Apply for the Toys R Us Shop Assistant Job

Applications should be submitted online for the:

Shop Assistant (Greenstone)

position with Toys R Us and Babies R Us South Africa.

The vacancy is based in:

Johannesburg, Gauteng

Closing Date: Open Until Filled

Because there is no fixed closing date, applicants should not wait unnecessarily. The vacancy may close once a suitable candidate has been appointed or the position has been filled.

Before applying:

1. Update your CV.
2. Clearly include your Matric qualification.
3. Include at least six months of retail experience.
4. Highlight customer-service experience.
5. Highlight sales experience.
6. Include merchandising experience where applicable.
7. Highlight experience with promotions where applicable.
8. Make sure your cellphone number is correct.
9. Make sure your email address is correct.
10. Submit your application while the position remains available.

CV Tips for Toys R Us Shop Assistant Applicants

Your CV should focus on retail, sales and customer service.

Avoid filling your CV with unnecessary information that does not demonstrate your suitability for the position.

1. Put Your Matric Clearly on Your CV

For example:

National Senior Certificate / Matric
School: [School Name]
Year Completed: [Year]

Matric is an entry requirement, so recruiters should be able to identify it quickly.

2. Clearly Show Your Retail Experience

Because at least six months of retail experience is required, make sure your employment dates are visible.

For example:

Retail Sales Assistant – [Store Name]
January 2026 – August 2026

Duties:

• Assisted customers with product selections.
• Provided friendly customer service.
• Recommended suitable products.
• Replenished merchandise.
• Maintained product displays.
• Assisted with promotions.
• Participated in stock counts.
• Maintained housekeeping standards.

Only include duties you genuinely performed.

3. Highlight Customer-Service Skills

Relevant customer-service skills include:

• Communication.
• Listening.
• Customer assistance.
• Product recommendations.
• Handling customer queries.
• Problem solving.
• Telephone communication.
• Working with different customers.

4. Highlight Sales Skills

The position is sales-driven, so include genuine experience with:

• Selling.
• Add-on sales.
• Upselling.
• Cross-selling.
• Product recommendations.
• Promotions.
• Sales targets.
• Customer needs analysis.

5. Include Merchandising Experience

If applicable, mention experience with:

• Replenishing merchandise.
• Product displays.
• Pricing.
• Promotional displays.
• Housekeeping.
• Stock counts.
• Merchandising standards.

Sample CV Profile

Professional Profile

Customer-focused retail assistant with more than six months of retail experience and strong communication, sales and customer-service skills. Experienced in assisting customers, recommending products, merchandising, maintaining store standards and supporting sales targets. Reliable, motivated and comfortable working in a fast-paced retail environment and flexible shifts.

Applicants should adjust this profile so that it accurately reflects their own experience.

Possible Interview Questions

Applicants preparing for a Toys R Us Shop Assistant interview may want to practise the following:

1. Tell us about yourself.
2. Why do you want to work for Toys R Us?
3. What retail experience do you have?
4. What were your responsibilities in your previous retail position?
5. What does excellent customer service mean to you?
6. How would you approach a customer entering the store?
7. How would you identify what a customer needs?
8. How would you recommend a suitable product?
9. How would you demonstrate a product to a customer?
10. How would you explain product features?
11. What is an add-on sale?
12. How would you encourage an add-on sale?
13. How would you deal with an unhappy customer?
14. How would you handle a customer complaint?
15. What would you do if you did not know the answer to a customer’s question?
16. How do you work towards sales targets?
17. Why is merchandising important?
18. What would you do if you noticed a product had the wrong price?
19. Have you participated in stock counts before?
20. How would you help minimise stock losses?
21. How do you perform under pressure?
22. How would you manage several customers needing assistance at the same time?
23. Are you comfortable working shifts?
24. Do you have reliable transport?
25. Why should Toys R Us hire you as a Shop Assistant?

Interview Preparation Tips

Before attending an interview, prepare genuine examples from your previous retail experience demonstrating:

• Excellent customer service.
• Making a sale.
• Add-on selling.
• Helping a difficult customer.
• Working towards a target.
• Merchandising.
• Teamwork.
• Problem solving.
• Working during busy periods.

Where possible, use real examples rather than giving general answers.

About Toys R Us and Babies R Us South Africa

Toys R Us and Babies R Us are established retail brands focused on toys, children’s products and related merchandise.

The supplied vacancy information states that Toys R Us South Africa operates 60+ physical stores, alongside its online store.

The company focuses on providing customers with a broad product range, value and a positive shopping experience.

Final Reminder

Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant at Greenstone in Johannesburg, Gauteng.

Employer: Toys R Us and Babies R Us South Africa
Position: Shop Assistant
Store/Area: Greenstone
Location: Johannesburg, Gauteng
Employment: Permanent
Experience Level: Entry Level
Matric: Required
Retail Experience: Minimum 6 months
Transport: Own or reliable transport required
Closing Date: Open Until Filled

Applicants who meet the requirements should prepare an updated CV and submit their application as soon as possible while the vacancy remains open.