Junior Customer Service Consultant (Gaborone)

Overview:
The Junior Customer Service Consultant will handle customer inquiries and build positive relationships by delivering excellent service. This role involves addressing customer concerns, converting leads into sales, and maintaining customer engagement through effective communication and campaign participation.

Responsibilities:

-Provide excellent customer service via phone, email, and other channels.

-Handle inquiries, resolve issues, and convert leads into sales.

-Maintain and update customer records using CRM tools.

-Drive customer engagement by participating in campaigns and promotions.

Requirements:

-Bachelor’s degree in business administration, Commerce, or a related field.

-Strong communication and problem-solving skills.

-Familiarity with CRM and ERP systems.

-Teamwork and customer-centric mindset.

HOW TO APPLY:

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