Bergrivier Municipality: Receptionist / Telephonist
Job Vacancy at Bergrivier Municipality: Receptionist / Telephonist – Apply by 09 May 2025
Location: Velddrif, Western Cape
Reference Number: KD22/101/VD
Directorate: Corporate Services
Closing Date: Friday, 09 May 2025 at 15:00
Salary: R162,636.00 per annum (T06 – Category 3 Local Authority)
Starting Date: 01 July 2025 or as soon as possible
Type of Appointment: Permanent
Overview:
Bergrivier Municipality is inviting qualified candidates to apply for the position of Receptionist / Telephonist at its Velddrif office. This position offers a professional opportunity to deliver high-quality front-line customer service while managing administrative and telecommunication tasks. Women and persons with disabilities are encouraged to apply.
Key Responsibilities:
- Serve as the first point of contact for visitors and callers by managing the reception desk and switchboard
- Provide accurate and friendly information to officials and members of the public
- Perform routine administrative tasks, including town hall bookings
- Assist with document handling, correspondence control, and customer care services
- Participate in the Municipality’s Performance Management and Development System
Minimum Qualifications and Experience:
- Grade 12 (Matric)
- Minimum of two (2) years’ relevant experience in reception, switchboard, or customer service
Requirements and Skills:
- Computer literacy (MS Office)
- Proficient in at least two of the Western Cape’s official languages (Afrikaans, English, isiXhosa – read, write, speak)
- Strong interpersonal, communication, and customer service skills
- Ability to work under pressure, maintain confidentiality, and handle tasks with attention to detail
- Physically fit and capable of performing duties throughout the municipal area as needed
- Must be willing to work overtime when required
Competencies:
- Professional: Written/oral communication, attention to detail, ethics, problem solving
- Functional: Use of technology, data handling, business process knowledge
- Public Service Orientation: Service delivery focus, client orientation, organizational awareness
- Personal: Resilience, adaptability, learning orientation, planning, and organizing
- Leadership (where applicable): Teamwork, direction setting, influence, mentoring