Salary: R269 499 per annum
Employer: Department of Employment and Labour
Programme Areas: Compensation Fund (COID) & Unemployment Insurance Fund (UIF)

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Introduction

The Department of Employment and Labour invites applications for Client Service Officer positions within COID and UIF programmes. These roles are based at selected Labour Centres and focus on frontline client service delivery, registration, claims processing, and query resolution in line with Batho Pele Principles.

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POST 02/32: Client Service Officer – COID (x2 Posts)

Salary: R269 499 per annum

Centres & Posts

• Upington Labour Centre (x1) – Ref: HR 4/4/8/152
• Lephalale Labour Centre (x1) – Ref: HR 4/4/6/123

Requirements

• Grade 12
• Knowledge of the Public Service Act and Regulations
• Knowledge of Compensation Fund business strategies, value chain, PFMA, Treasury Regulations
• Understanding of Batho Pele Principles
• Skills: Computer literacy, business writing, listening, telephone etiquette, basic interpersonal skills

Duties

• Receive and verify documents for registration
• Register claims on the operational system
• Assist employer services via kiosks, online systems, and service centres
• Handle service-related queries and complaints

Enquiries

• Ms Sherelda Kleinsmith: (053) 838 1517
• Mr MI Makgobola: (015) 290 1723

Applications

• Upington:
  Chief Director: Provincial Operations, Private Bag X5012, Kimberley, 8301
  Hand deliver: Corner Compound & Pniel Road
  Email: Jobs-NCKIM@labour.gov.za (Attention: Human Resources Operations, Provincial Office Kimberley)
• Lephalale:
  Chief Director: Provincial Operations, Private Bag X9368, Polokwane, 0700
  Hand deliver: 42a Schoeman Street, Polokwane
  Email: CFJobs-LEP@labour.gov.za (Attention: Sub-directorate: Human Resources Management, Polokwane)

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POST 02/33: UIF Client Service Officer (x7 Posts)

Salary: R269 499 per annum

Centres & Posts

• Modimolle Labour Centre (x4) – Ref: HR4/4/6/120
• Tzaneen Labour Centre (x1) – Ref: HR4/4/6/121
• Lephalale Labour Centre (x1) – Ref: HR4/4/6/122
• Calvinia Labour Centre (x1) – Ref: HR 4/4/8/150

Requirements

• Matric / Grade 12 / Senior Certificate
• Knowledge of UIA, UICA, PFMA, POPIA, Treasury Regulations
• Knowledge of Batho Pele Principles, Departmental & UIF policies, customer care principles
• Skills: Interviewing, verbal and written communication, computer literacy, listening, interpretation of UIF legislation, conflict and time management, customer relations, analytical and interpersonal skills, telephone etiquette

Duties

• Provide screening services
• Process UIF benefit applications
• Register payment continuation forms
• Perform administrative functions

Enquiries

• Ms TE Maluleke: (015) 290 1768
• Ms Sherelda Kleinsmith: (053) 838 1517

Applications

• Modimolle / Tzaneen / Lephalale:
  Chief Director: Provincial Operations, Private Bag X9368, Polokwane, 0700
  Hand deliver: 42a Schoeman Street, Polokwane
  Emails:
  • Modimolle: UIFJobs-MOD@labour.gov.za
  • Tzaneen: UIFJobs-TZN@labour.gov.za
  • Lephalale: UIFJobs-LEP@labour.gov.za
    (Attention: Sub-directorate: Human Resources Management, Polokwane)
• Calvinia:
  Chief Director: Provincial Operations, Private Bag X5012, Kimberley, 8301
  Hand deliver: Corner Compound & Pniel Road
  Email: Jobs-NCCAL@labour.gov.za
  (Attention: Human Resources Operations, Provincial Office Kimberley)

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Important Notes

• Submit applications using the correct reference number and centre-specific email
• Late or incorrectly directed applications may be disqualified
• Only shortlisted candidates will be contacted