Job Opportunity:

Location: Mountain Zebra National Park, South Africa
Closing Date: 26 September 2025
Position Type: Full-Time (On-site)
Paterson Grade: B5

Overview

Mountain Zebra National Park is seeking a professional, customer-focused Receptionist to provide front-of-house service and administrative support to the Hospitality Services Manager. The role encompasses reception, switchboard, visitor liaison, venue bookings and general office administration in a busy tourism environment.

Key Responsibilities

• Receive and direct telephone calls; relay messages timeously.
• Welcome visitors/clients and notify relevant staff; ensure a comfortable waiting experience.
• Receive and timeously notify employees of documents and deliveries.
• Maintain reception presentation, adhere to dress code and protocol.
• Keep a constant supply of brochures; provide information and promotional materials.
• Maintain a visitors’ register and reception filing; support general office administration.
• Reserve boardrooms/meeting venues; manage bookings and space allocations for staff and visitors.
• Ensure meeting venues are set up and serviced (basic stationery and refreshments).
• Manage meeting assets (audio-visual and presentation tools).
• Assist with logistics and procurement of services (courier, catering) in coordination with Head Office.
• Perform other ad hoc duties as required.

Requirements & Skills

• National Diploma / N Diploma in one of: Office Management & Technology, Office Administration, Secretarial Studies, Tourism, Hotel Management, or Hospitality.
• 2–3 years’ experience as a front office/receptionist/administrative assistant.
• Tourism/hospitality reception or switchboard experience (advantage).
• Computer literacy: Microsoft Outlook, Excel, and Word (essential).
• Working knowledge of Roomseeker (advantage).
• Valid driver’s licence (advantage).
• No criminal record (criminal and reference checks will be conducted).
• Strong customer-service orientation; excellent telephone etiquette.
• Good administration and numerical skills; sound interpersonal skills.
• Proficiency in English and two other local languages.

Remuneration & Benefits

• Basic salary aligned to Paterson B5 grade, plus allowances and benefits as per SANParks HR Tariff Document and Conditions of Service.
• Successful candidate will reside inside the park (accommodation provided).

Employment Equity

Preference will be given to PDI/HDSA candidates. Appointments will be made in line with SANParks’ Employment Equity Plan. No late applications will be accepted after the closing date.

APPLICATION PROCESS

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