Service Consultant โ FNB (Gaborone, Botswana) โ Apply by 01 June 2025
Job Opportunity: Service Consultant โ FNB (Gaborone, Botswana) โ Apply by 01 June 2025
Location: Gaborone, Botswana
Position: Service Consultant
Contract Type: Full Time
Closing Date: 01 June 2025
Job Requisition ID: R34461
Overview
FNB Botswana is seeking a highly motivated and customer-focused individual to join our team as a Service Consultant. The successful candidate will be responsible for providing outstanding customer service across multiple channels, resolving queries, processing requests, and managing customer expectations with professionalism and efficiency.
Key Responsibilities
-Deliver exceptional service across face-to-face, telephonic, and digital channels.
-Facilitate prompt and effective resolution of customer queries.
-Process customer requests accurately and within service level agreements (SLAs).
-Understand and respond to customer needs and expectations proactively.
-Ensure compliance with all legislative, audit, and governance requirements.
-Maintain expert knowledge of FNB products, including pricing, procedures, and timelines.
-Monitor and manage operational tasks aligned with documented processes and SLAs.
-Translate business strategies into actionable goals and measure progress effectively.
-Cultivate and maintain productive relationships with internal and external stakeholders.
-Assist with administration and system updates related to customer interactions.
-Keep informed about developments in the banking sector, particularly in mortgage lending.
-Handle requests with urgency while maintaining high standards of customer service.
-Contribute to cost efficiency and revenue recovery through effective service delivery.
Requirements and Skills
-Relevant qualification in Business, Finance, or Customer Service will be advantageous.
-Previous experience in a client-facing or customer service environment preferred.
-Strong communication and interpersonal skills.
-Ability to work efficiently under pressure and meet tight deadlines.
-Proficiency in using banking systems and customer service platforms.
-Attention to detail, problem-solving ability, and professional conduct.
APPLICATION PROCESS
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Employment Equity Commitment
FNB is committed to the principles of Employment Equity and supports the advancement of individuals with disabilities. Applicants may voluntarily disclose disability status, which will remain confidential unless disclosure is legally required.