The Courier Guy Kiosk Assistant Jobs 2026 โ Cape Town CBD | Grade 12 | Permanent Position | Apply by 22 October 2026
The Courier Guy is inviting applications from suitably qualified candidates for a Kiosk Assistant position in Cape Town CBD, Western Cape.
This is a permanent, entry-level employment opportunity within the logistics and supply chain industry, suitable for applicants with Grade 12 (Matric) or an equivalent qualification and 1โ2 years of customer service or retail experience.
The successful candidate will assist customers, process incoming and outgoing parcels, handle enquiries, resolve complaints and support daily kiosk operations.
Previous experience in the courier or logistics industry will be an advantage but is not compulsory.
Closing Date: 22 October 2026.
Job Overview
- Company: The Courier Guy
- Position: Kiosk Assistant
- Location: Cape Town CBD, Western Cape
- Employment Type: Permanent
- Workplace Type: On-site
- Industry: Logistics and Supply Chain
- Job Function: Distribution
- Experience Level: Entry Level
- Minimum Qualification: Grade 12 or Equivalent
- Experience Required: 1โ2 Years in Customer Service or Retail
- Courier Experience: Advantageous
- Salary: Not Disclosed
- Closing Date: 22 October 2026
About The Courier Guy
The Courier Guy is a South African courier and logistics company providing parcel collection, delivery and distribution services.
The company operates through courier facilities and customer service points where customers can send parcels, collect deliveries and receive assistance.
Kiosk Assistants play an important role in ensuring that parcels are processed accurately and customers receive efficient service.
This opportunity is available at The Courier Guy’s Cape Town CBD operations.
About the Kiosk Assistant Position
The Kiosk Assistant is responsible for supporting daily kiosk operations while providing excellent customer service.
The successful applicant will process parcels, capture information on computer systems, respond to enquiries and resolve customer concerns.
The position requires someone who can work accurately, communicate professionally and manage several tasks in a busy environment.
Applicants should be organised, customer-focused and comfortable using computer systems.
Key Responsibilities
1. Customer Service
- Welcome customers and provide professional assistance.
- Deliver friendly and efficient customer service.
- Respond to customer questions.
- Handle complaints professionally.
- Resolve service-related problems within agreed timelines.
- Identify opportunities to improve customer satisfaction.
2. Parcel Processing
- Receive and process incoming parcels.
- Process outgoing parcels accurately.
- Capture parcel information on the relevant systems.
- Ensure parcel transactions are completed correctly.
- Follow company procedures for parcel handling.
- Maintain accurate transaction records.
3. Customer Enquiries and Complaints
- Provide first-line assistance with customer enquiries.
- Log customer queries and requests.
- Track outstanding customer cases.
- Follow up on unresolved enquiries daily.
- Escalate complicated matters when necessary.
- Use available systems to investigate and resolve problems.
4. Communication and Teamwork
- Communicate professionally with customers and colleagues.
- Provide accurate information about courier services.
- Share customer feedback with relevant departments.
- Maintain positive working relationships.
- Support effective communication between operational teams.
5. Operational Compliance
- Complete assigned tasks within required timelines.
- Follow company policies and procedures.
- Maintain accurate records.
- Adhere to service-level agreements.
- Support the smooth operation of the kiosk.
- Maintain professional conduct during working hours.
Minimum Requirements
Applicants must meet the following requirements.
Educational Qualification
- National Senior Certificate (Grade 12) or equivalent qualification.
Previous Work Experience
- 1โ2 years of experience in a customer service or retail environment.
- Previous experience in the courier or logistics industry will be an advantage.
Applicants do not need previous courier experience if they meet the customer service or retail experience requirement.
Required Skills
- Strong customer service skills.
- Good problem-solving ability.
- Excellent verbal communication.
- Good written communication.
- Computer literacy.
- Ability to use Microsoft Office.
- Ability to work with operational computer systems.
- Ability to work effectively in a fast-paced environment.
Skills and Personal Qualities
Suitable candidates should demonstrate:
- Professionalism and reliability.
- Strong attention to detail.
- Good time management.
- Ability to multitask.
- Customer-focused attitude.
- Willingness to assist customers.
- Ability to follow instructions.
- Strong organisational skills.
- Ability to remain calm under pressure.
- Teamwork and communication skills.
Can You Apply Without Courier Experience?
Yes. Previous experience in the courier or logistics industry is listed as advantageous rather than compulsory.
However, the employer requires 1โ2 years of experience in customer service or retail.
Candidates who have worked as shop assistants, cashiers, receptionists or customer service representatives may consider applying if their experience meets the advertised requirements.
Applicants without any customer service or retail experience should note that the vacancy specifically requests previous experience.
Why You Should Apply
1. Permanent Employment
The position is advertised as a permanent job.
2. Grade 12 Qualification Accepted
A university degree or diploma is not required.
3. Opportunity to Enter the Courier Industry
Candidates with retail or customer service experience can apply without having previously worked in courier services.
4. Customer Service Career Development
The role provides experience in customer enquiries, parcel processing and operational administration.
5. Cape Town Employment Opportunity
The position is based in Cape Town CBD, Western Cape.
Salary and Working Conditions
The Courier Guy has not disclosed the salary for this position.
The vacancy is advertised as a permanent, on-site position.
Applicants should be comfortable working in a busy customer service environment and using computer systems throughout their duties.
The advertisement does not specify exact working hours or additional benefits.
Application Process:
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