The Department of Employment and Labour: Client Service Officer – Unemployment Insurance Fund (UIF) (x32 Posts)
Job Title: Client Service Officer – Unemployment Insurance Fund (UIF) (x32 Posts)
Salary: R269,499 per annum
Department: Department of Employment and Labour
Closing Date: 30 May 2025
Overview:
The Department of Employment and Labour is hiring 32 Client Service Officers to be placed across multiple Labour Centres in the Eastern Cape. These officers will serve as frontline support for processing Unemployment Insurance Fund (UIF) benefits and ensuring accurate service delivery. This is an excellent opportunity for recent matriculants or individuals with strong customer service skills looking to grow in the public sector.
Duty Stations & Reference Numbers:
- Butterworth Labour Centre – Ref No: HR4/4/5/01 (3 Posts)
- Cradock Labour Centre – Ref No: HR4/4/5/02 (3 Posts)
- eMaxesibeni Labour Centre – Ref No: HR4/4/5/03 (3 Posts)
- Fort Beaufort Labour Centre – Ref No: HR4/4/5/04 (2 Posts)
- Lusikisiki Labour Centre – Ref No: HR4/4/5/05 (3 Posts)
- Graaff-Reinet Labour Centre – Ref No: HR4/4/5/06 (3 Posts)
- Komani Labour Centre – Ref No: HR4/4/5/07 (3 Posts)
- Makhanda Labour Centre – Ref No: HR4/4/5/08 (3 Posts)
- Maletswai Labour Centre – Ref No: HR4/4/5/09 (3 Posts)
- Qonce Labour Centre – Ref No: HR4/4/5/10 (3 Posts)
- Ngangelizwe Labour Centre – Ref No: HR4/4/5/11 (3 Posts)
Minimum Requirements:
- Grade 12 / Senior Certificate
- No prior experience required
Knowledge Required:
- UIF legislation, Unemployment Insurance Contributions Act
- Public Finance Management Act (PFMA)
- POPIA, Departmental Policies and Treasury Regulations
- Strong understanding of Department of Labour operations
Skills & Competencies:
- Communication (verbal and written)
- Client orientation and customer service
- Time and conflict management
- Computer literacy and data capturing
- Attention to detail and interpersonal skills
- Analytical and problem-solving skills
Key Responsibilities:
- Register, process, and capture UIF applications
- Provide front-line support to claimants and clients
- Perform administrative functions
- Verify documentation and ensure compliance
- Educate the public on UIF benefits and application procedures
APPLICATION PROCESS
- The Department of Employment and Labour: Cleaners – Maintenance Management
- The Department of Employment and Labour: Messenger/Driver (x3 Posts)
- The Department of Employment and Labour: Various Clerk Positions – 22 Posts Available
- The Department of Employment and Labour: Client Service Officer – Unemployment Insurance Fund (UIF) (x32 Posts)
- The Department of Employment and Labour: Client Service Officer – Inspection and Enforcement Services (x10 Posts)