{"id":1153,"date":"2025-05-02T16:39:55","date_gmt":"2025-05-02T16:39:55","guid":{"rendered":"https:\/\/zentrofly.com\/jobs\/?p=1153"},"modified":"2025-05-02T16:39:55","modified_gmt":"2025-05-02T16:39:55","slug":"pedros-call-centre-agents","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/pedros-call-centre-agents\/","title":{"rendered":"Pedros: Call Centre Agents"},"content":{"rendered":"\n<p><strong>Job Title:<\/strong> Call Centre Agents<br><strong>Location:<\/strong> Newlands East, KwaZulu-Natal<br><strong>Contract Type:<\/strong> Contract<br><strong>Closing Date:<\/strong> 09 May 2025<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h3>\n\n\n\n<p>Pedros, a leading restaurant brand in South Africa, is seeking motivated and customer-focused individuals to join our Head Office team as <strong>Call Centre Agents<\/strong>. Based in Newlands East, KwaZulu-Natal, this role is perfect for entry-level candidates with strong communication skills and a passion for customer service.<\/p>\n\n\n\n<p>As a Call Centre Agent, you will be the first point of contact for customers, helping them place orders, resolve queries, and enhance their overall experience with the Pedros brand.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Responsibilities<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to incoming calls from customers in a professional and friendly manner.<\/li>\n\n\n\n<li>Provide accurate information about the restaurant\u2019s menu, services, and policies.<\/li>\n\n\n\n<li>Take and process orders for delivery or collection, ensuring accuracy in customer preferences and special instructions.<\/li>\n\n\n\n<li>Assist customers with changes to existing orders and coordinate with stores for updates.<\/li>\n\n\n\n<li>Identify and act on opportunities to upsell additional menu items or services.<\/li>\n\n\n\n<li>Ensure all interactions maintain Pedros\u2019 standard of service and customer satisfaction.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Requirements and Skills<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A Matric certificate is essential.<\/li>\n\n\n\n<li>Must be computer literate with good typing skills.<\/li>\n\n\n\n<li>Excellent written and verbal communication abilities.<\/li>\n\n\n\n<li>Previous experience in a call centre environment or handling inbound calls is required.<\/li>\n\n\n\n<li>Strong phone etiquette and the ability to multitask under pressure.<\/li>\n\n\n\n<li>Customer-focused mindset with attention to detail.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">APPLICATION PROCESS<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/apply-for-pedros-call-centre-agents\/\">APPLY HERE<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Apply before:<\/strong> 09 May 2025<br><strong>Location:<\/strong> Pedros Head Office \u2013 Newlands East, KwaZulu-Natal<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: Call Centre AgentsLocation: Newlands East, KwaZulu-NatalContract Type: ContractClosing Date: 09 May 2025 Overview Pedros, a leading restaurant brand in South Africa, is seeking motivated and customer-focused individuals to join our Head Office team as Call Centre Agents. Based in Newlands East, KwaZulu-Natal, this role is perfect for entry-level candidates with strong communication skills and a passion for customer service. As a Call Centre Agent, you will be the first point of contact for customers, helping them place orders,&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/pedros-call-centre-agents\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1155,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-register-your-cv-may-june-2026-job-updates"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":23845,"url":"https:\/\/zentrofly.com\/jobs\/pedros-permanent-receptionist-position\/","url_meta":{"origin":1153,"position":0},"title":"Pedros &#8211; Permanent Receptionist Position","author":"admin","date":"June 24, 2024","format":false,"excerpt":"Location: Newlands East, KwaZulu-NatalClosing Date: 05 July 2024 Job Overview: Position: ReceptionistCompany: PedrosDivision: Head Office, FacilitiesEmployment Type: PermanentExperience Level: Entry LevelIndustry: RestaurantsFunctional Area: Administrative Responsibilities: Front Desk Operations: Serve as the initial point of contact for internal and external stakeholders. 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