{"id":1447,"date":"2025-06-02T16:52:32","date_gmt":"2025-06-02T16:52:32","guid":{"rendered":"https:\/\/zentrofly.com\/jobs\/?p=1447"},"modified":"2025-06-02T16:52:32","modified_gmt":"2025-06-02T16:52:32","slug":"administrator-student-bureau-and-records-mancosa-south-africa-apply-by-5-june-2025","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/administrator-student-bureau-and-records-mancosa-south-africa-apply-by-5-june-2025\/","title":{"rendered":"Administrator \u2013 Student Bureau and Records \u2013 MANCOSA (South Africa) \u2013 Apply by 5 June 2025"},"content":{"rendered":"\n

Job Opportunity: Administrator \u2013 Student Bureau and Records \u2013 MANCOSA (South Africa) \u2013 Apply by 5 June 2025<\/strong><\/p>\n\n\n\n

Location:<\/strong> Durban
Position:<\/strong> Administrator: Student Bureau and Records
Contract Type:<\/strong> Fixed Term
Closing Date:<\/strong> 5 June 2025
Employment Equity Position:<\/strong> No<\/p>\n\n\n\n

\n\n\n\n

Overview<\/strong><\/h3>\n\n\n\n

MANCOSA, a DHET-registered and CHE-accredited private higher education distance learning institution, is seeking an experienced and detail-oriented Administrator to support its Student Bureau and Records operations. This role is vital for ensuring the effective maintenance of student records, coordinating interdepartmental support, and assisting with governance and disciplinary processes.<\/p>\n\n\n\n

\n\n\n\n

Key Responsibilities<\/strong><\/h3>\n\n\n\n

Student Records Maintenance and Processing<\/strong><\/p>\n\n\n\n

-Maintain reliable and accurate student and alumni records, including enrolment, academic progress, and personal data<\/p>\n\n\n\n

-Retrieve and manage student-related documentation efficiently<\/p>\n\n\n\n

-Support verification and handling of historical alumni records<\/p>\n\n\n\n

-Update and maintain student records using the Student Information System (SIS)<\/p>\n\n\n\n

-Process student requests for academic transcripts and official records<\/p>\n\n\n\n

Advisory Services and Student Support<\/strong><\/p>\n\n\n\n

-Act as the first point of contact on platforms like FreshDesk \/ Hubspot for queries on policies, procedures, and student records<\/p>\n\n\n\n

-Assist with student information sessions and preparation of training materials<\/p>\n\n\n\n

-Intervene in unresolved student queries as directed by the manager<\/p>\n\n\n\n

Interdepartmental Coordination<\/strong><\/p>\n\n\n\n

-Monitor and support resolution of interdepartmental student queries<\/p>\n\n\n\n

-Provide administrative assistance to ensure departments meet service-level expectations<\/p>\n\n\n\n

Grievances and Student Disciplinary Support<\/strong><\/p>\n\n\n\n

-Maintain accurate records of student grievances and disciplinary matters<\/p>\n\n\n\n

-Escalate and update case statuses in a timely and confidential manner<\/p>\n\n\n\n

Governance and Secretariat Support<\/strong><\/p>\n\n\n\n

-Assist with preparation and coordination of committee meetings, including agendas and minutes<\/p>\n\n\n\n

-Support governance activities of the Academic Executive Committee and Senate<\/p>\n\n\n\n

-Maintain resolution registers and track action items<\/p>\n\n\n\n

-Coordinate activities of the Student Disciplinary and Grievances and Appeals Committees<\/p>\n\n\n\n

-Ensure proper recordkeeping of governance policies, SOPs, and charters<\/p>\n\n\n\n

\n\n\n\n

Requirements and Skills<\/strong><\/h3>\n\n\n\n

Qualifications:<\/strong><\/p>\n\n\n\n