{"id":20596,"date":"2025-02-19T14:51:26","date_gmt":"2025-02-19T12:51:26","guid":{"rendered":"https:\/\/zentrofly.com\/?p=20596"},"modified":"2025-02-19T14:51:26","modified_gmt":"2025-02-19T12:51:26","slug":"orange-botswana-client-relations-assistant","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/orange-botswana-client-relations-assistant\/","title":{"rendered":"Orange Botswana &#8211; Client Relations Assistant"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<p><strong>Location:<\/strong> Gaborone, Botswana<br><strong>Department:<\/strong> Client Relationship Management<br><strong>Supervisor:<\/strong> Client Relations Lead<br><strong>Closing Date:<\/strong> 04 March 2025<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h3>\n\n\n\n<p>Orange Botswana is looking for a <strong>Client Relations Assistant<\/strong> to manage customer complaints and provide appropriate solutions in alignment with quality standards and service level agreements. The ideal candidate must be a team player with excellent customer service skills, a proactive approach to problem-solving, and a strong ability to communicate with clients and stakeholders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Responsibilities<\/strong><\/h3>\n\n\n\n<p>-Handle customer complaints escalated from all channels, including verbal, written, and digital platforms.<\/p>\n\n\n\n<p>-Ensure efficient execution of service level agreements.<\/p>\n\n\n\n<p>-Implement measures to improve customer experiences and reduce complaints.<\/p>\n\n\n\n<p>-Strengthen relationships with third-party service providers and consumer protection agencies.<\/p>\n\n\n\n<p>-Own and manage all Orange Botswana customer issues, ensuring daily resolution.<\/p>\n\n\n\n<p>-Ensure timely resolution of customer issues in line with agreed SLAs.<\/p>\n\n\n\n<p>-Provide reference numbers to customers for complaint tracking.<\/p>\n\n\n\n<p>-Process contract termination requests while implementing proactive retention strategies.<\/p>\n\n\n\n<p>-Analyze customer payment behavior and offer retention solutions where applicable.<\/p>\n\n\n\n<p>-Alert the sales team to upselling or cross-selling opportunities with key clients.<\/p>\n\n\n\n<p>-Escalate concerns raised by clients and provide resolutions in a timely manner.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Requirements and Skills<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Comprehensive Knowledge of:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Computer literacy and proficiency in Microsoft Office Suite.<\/li>\n\n\n\n<li>Business and customer orientation.<\/li>\n\n\n\n<li>Strong analytical skills, including billing interpretation.<\/li>\n\n\n\n<li>Effective communication skills in both English and local language.<\/li>\n\n\n\n<li>Strong organizational and time management skills.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Proven Skills:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ability to work under pressure and meet deadlines.<\/li>\n\n\n\n<li>Strong conflict resolution and problem-solving skills.<\/li>\n\n\n\n<li>Excellent written and verbal communication skills.<\/li>\n\n\n\n<li>Customer-focused mindset and high level of professionalism.<\/li>\n\n\n\n<li>Attention to detail and proactive approach to handling complaints.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Qualifications and Experience<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Degree in Business, Communications, or a related field.<\/li>\n\n\n\n<li>Minimum of 1 year of experience in customer service or a related field.<\/li>\n\n\n\n<li>Knowledge of the telecommunications industry is an added advantage.<\/li>\n\n\n\n<li>Experience in key account management is beneficial.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Apply<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-base-3-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/apply-for-orange-botswana-vacancies-x2\/\" style=\"background-color:#ff0000\">APPLY HERE<\/a><\/div>\n<\/div>\n\n\n\n<p><strong>Closing Date:<\/strong> 04 March 2025<br><strong>Published Date:<\/strong> 18 February 2025<\/p>\n\n\n\n<p><strong>Only shortlisted candidates will be contacted for an interview.<\/strong><br>Orange Botswana reserves the right not to appoint any candidate for this position.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Location: Gaborone, BotswanaDepartment: Client Relationship ManagementSupervisor: Client Relations LeadClosing Date: 04 March 2025 Overview Orange Botswana is looking for a Client Relations Assistant to manage customer complaints and provide appropriate solutions in alignment with quality standards and service level agreements. The ideal candidate must be a team player with excellent customer service skills, a proactive approach to problem-solving, and a strong ability to communicate with clients and stakeholders. Responsibilities -Handle customer complaints escalated from all channels, including verbal, written, and&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/orange-botswana-client-relations-assistant\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":20388,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-20596","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-jobs"],"featured_image_src":null,"author_info":{"display_name":"admin","author_link":"https:\/\/zentrofly.com\/jobs\/author\/admin\/"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":20599,"url":"https:\/\/zentrofly.com\/jobs\/new-multiple-job-openings-at-orange-botswana-apply-now-for-february-march-2025-opportunities\/","url_meta":{"origin":20596,"position":0},"title":"(NEW) Multiple Job Openings at Orange Botswana \u2013 Apply Now for February &#038; March 2025 Opportunities","author":"admin","date":"February 19, 2025","format":false,"excerpt":"Job Location: Gaborone, Botswana Closing Date: 04 March 2025 Available Positions: 1. Client Relations Assistant \u2013 Back Office (X1) \u2013 Orange Botswana \u2013 Gaborone, Botswana https:\/\/zentrofly.com\/jobs\/orange-botswana-client-relations-assistant-back-office\/ APPLY HERE 2. Client Relations Assistant (X1) \u2013 Orange Botswana \u2013 Gaborone, Botswana https:\/\/zentrofly.com\/jobs\/orange-botswana-client-relations-assistant\/ APPLY HERE","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":20592,"url":"https:\/\/zentrofly.com\/jobs\/orange-botswana-client-relations-assistant-back-office\/","url_meta":{"origin":20596,"position":1},"title":"Orange Botswana &#8211; Client Relations Assistant \u2013 Back Office","author":"admin","date":"February 19, 2025","format":false,"excerpt":"Location: Gaborone, BotswanaDepartment: Client Relationship ManagementSupervisor: Back Office CoordinatorClosing Date: 04 March 2025 Overview Orange Botswana is seeking a highly organized and detail-oriented Client Relations Assistant \u2013 Back Office to ensure the highest quality standards for our products and services. 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Whether you're a recent graduate or a seasoned professional, these openings present a\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2301,"url":"https:\/\/zentrofly.com\/jobs\/circular-no-6-of-2025-temporary-assistant-customer-service-officer-c3-x12-positions\/","url_meta":{"origin":20596,"position":3},"title":"Circular No. 6 of 2025: Temporary Assistant Customer Service Officer \u2013 C3 (x12 Positions)","author":"admin","date":"April 22, 2025","format":false,"excerpt":"Circular No. 6 of 2025 Position: Temporary Assistant Customer Service Officer \u2013 C3 (x12 Positions)Location: Ngwato Land Board \u2013 Various Sub Land BoardsClosing Date: 25 April 2025 Overview: The Assistant Customer Service Officer will be responsible for delivering efficient, courteous, and professional service to clients at the Land Board\u2019s customer\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":20730,"url":"https:\/\/zentrofly.com\/jobs\/fnb-botswana-teller-no-experience-required\/","url_meta":{"origin":20596,"position":4},"title":"FNB Botswana &#8211; Teller (No Experience Required)","author":"admin","date":"February 21, 2025","format":false,"excerpt":"Position: Teller Location: Gaborone, BotswanaClosing Date: March 4, 2025 (Open until filled) Overview: FNB is seeking a dedicated and customer-oriented Teller to join our team in Gaborone. 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