{"id":22507,"date":"2025-03-16T17:13:11","date_gmt":"2025-03-16T17:13:11","guid":{"rendered":"https:\/\/zentrofly.com\/lsjobs\/?p=47"},"modified":"2025-03-16T17:13:11","modified_gmt":"2025-03-16T17:13:11","slug":"guest-relations-officer-afriski-mountain-resort","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/guest-relations-officer-afriski-mountain-resort\/","title":{"rendered":"Guest Relations Officer \u2013 Afriski Mountain Resort"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<p><strong>Location:<\/strong> Mahlasela Pass, Lesotho<br><strong>Employment Type:<\/strong> Full-time (On-site)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h3>\n\n\n\n<p>Afriski Mountain Resort is seeking a <strong>Guest Relations Officer<\/strong> to join our team. This role is ideal for a <strong>highly organized, customer-focused professional<\/strong> who can manage front desk operations, guest communication, bookings, and revenue management. The ideal candidate will ensure a <strong>seamless guest experience<\/strong>, handle inquiries and complaints diplomatically, and contribute to efficient resort operations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Responsibilities<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Operational Management<\/strong><\/h4>\n\n\n\n<p>-Oversee <strong>front desk and reception duties<\/strong>, ensuring smooth operations.<\/p>\n\n\n\n<p>-Handle <strong>guest arrivals, departures, and reservations<\/strong> efficiently.<\/p>\n\n\n\n<p>-Facilitate <strong>guest communication<\/strong>, addressing inquiries, conflicts, and requests professionally.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Office Administration &amp; Communication<\/strong><\/h4>\n\n\n\n<p>-Manage <strong>staff rosters, attendance, and performance tracking<\/strong>.<\/p>\n\n\n\n<p>-Coordinate with maintenance, housekeeping, and activity teams to ensure a seamless guest experience.<\/p>\n\n\n\n<p>-Facilitate communication for resort programs, including <strong>entertainment and activities schedules<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Financial &amp; Revenue Management<\/strong><\/h4>\n\n\n\n<p>-Oversee <strong>cash-ups, pre-bookings, and walk-in reconciliations<\/strong>.<\/p>\n\n\n\n<p>-Ensure accurate <strong>income and revenue tracking<\/strong> for bookings and resort activities.<\/p>\n\n\n\n<p>-Prepare <strong>daily financial reports<\/strong> for management review.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>HR &amp; Staff Administration<\/strong><\/h4>\n\n\n\n<p>-Manage <strong>staff payroll and administrative processes<\/strong>.<\/p>\n\n\n\n<p>-Support human resource functions, including <strong>training and staff performance monitoring<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Minimum Requirements<\/strong><\/h3>\n\n\n\n<p>&#8211;<strong>Excellent verbal and written communication<\/strong> skills in <strong>English and at least one African language<\/strong>.<\/p>\n\n\n\n<p>&#8211;<strong>Strong listening skills<\/strong> to understand and carry out instructions accurately.<\/p>\n\n\n\n<p>-Experience in <strong>administration and basic accounting<\/strong> with strong prioritization skills.<\/p>\n\n\n\n<p>-Proficiency in <strong>Microsoft Word, Excel, and Office applications<\/strong>.<\/p>\n\n\n\n<p>-A <strong>friendly and vibrant personality<\/strong> with strong problem-solving abilities.<\/p>\n\n\n\n<p>-Ability to <strong>handle guest complaints and emergencies with diplomacy<\/strong>.<\/p>\n\n\n\n<p>-Strong <strong>multi-tasking skills<\/strong> and ability to meet deadlines.<\/p>\n\n\n\n<p>-Willingness to <strong>work overtime when required<\/strong>.<\/p>\n\n\n\n<p>&#8211;<strong>Smart and professional appearance<\/strong>, maintaining high personal presentation standards.<\/p>\n\n\n\n<p>-Ability to <strong>maintain confidentiality and discretion<\/strong> in handling guest and company information.<\/p>\n\n\n\n<p>&#8211;<strong>High attention to detail<\/strong> with strong numerical and filing accuracy.<\/p>\n\n\n\n<p>-Ability to <strong>work independently<\/strong> and take initiative in daily operations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why Join Afriski?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Work in a <strong>unique mountain resort environment<\/strong>.<\/li>\n\n\n\n<li>Be part of a <strong>dynamic hospitality team<\/strong> that values professionalism and service excellence.<\/li>\n\n\n\n<li>Gain experience in <strong>guest relations, financial administration, and operational management<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">APPLICATION PROCESS<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/lsjobs\/apply-for-guest-relations-officer-afriski-mountain-resort\/\">APPLY HERE<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Location: Mahlasela Pass, LesothoEmployment Type: Full-time (On-site) Overview Afriski Mountain Resort is seeking a Guest Relations Officer to join our team. This role is ideal for a highly organized, customer-focused professional who can manage front desk operations, guest communication, bookings, and revenue management. The ideal candidate will ensure a seamless guest experience, handle inquiries and complaints diplomatically, and contribute to efficient resort operations. Key Responsibilities Operational Management -Oversee front desk and reception duties, ensuring smooth operations. -Handle guest arrivals, departures,&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/guest-relations-officer-afriski-mountain-resort\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-22507","post","type-post","status-publish","format-standard","hentry","category-new-jobs"],"featured_image_src":null,"author_info":{"display_name":"admin","author_link":"https:\/\/zentrofly.com\/jobs\/author\/admin\/"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":24151,"url":"https:\/\/zentrofly.com\/jobs\/receptionist-afriski-mountain-resort\/","url_meta":{"origin":22507,"position":0},"title":"Receptionist \u2013 Afriski Mountain Resort","author":"admin","date":"March 16, 2025","format":false,"excerpt":"Location: Mahlasela Pass, LesothoEmployment Type: Full-time (On-site) Overview Afriski Mountain Resort is looking for a dynamic and detail-oriented Receptionist to join our team. 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This role is ideal for a marketing, hospitality, or digital media professional who is passionate about storytelling, event coordination, and\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22514,"url":"https:\/\/zentrofly.com\/jobs\/afriski-mountain-resort-graphics-videographer\/","url_meta":{"origin":22507,"position":2},"title":"Afriski Mountain Resort &#8211; Graphics\/Videographer","author":"admin","date":"March 18, 2025","format":false,"excerpt":"Graphics\/VideographerLocation: Mahlasela Pass, Afriski Mountain ResortClosing Date: Open Until Filled Overview: Afriski Mountain Resort is seeking a talented Graphics\/Videographer to join our team at Mahlasela Pass. This role is responsible for capturing, editing, and producing high-quality visual content that showcases the adventure and beauty of our resort. From action-packed snowboarding\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":30,"url":"https:\/\/zentrofly.com\/jobs\/procurement-clerk-assistant-afriski-mountain-resort\/","url_meta":{"origin":22507,"position":3},"title":"Procurement Clerk Assistant \u2013 Afriski Mountain Resort","author":"admin","date":"March 16, 2025","format":false,"excerpt":"Location: Mahlasela Pass, LesothoEmployment Type: Full-time (On-site) Overview Afriski Mountain Resort is seeking a dedicated and detail-oriented Procurement Clerk Assistant to join our team. The successful candidate will play a vital role in stock management, procurement, and distribution, ensuring efficient operations within the resort. This position requires someone who is\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22509,"url":"https:\/\/zentrofly.com\/jobs\/retail-shop-assistant-afriski-mountain-resort\/","url_meta":{"origin":22507,"position":4},"title":"Retail Shop Assistant \u2013 Afriski Mountain Resort","author":"admin","date":"March 16, 2025","format":false,"excerpt":"Location: Mahlasela Pass, LesothoEmployment Type: Full-time (On-site) Overview Afriski Mountain Resort is seeking a customer-focused and energetic Retail Shop Assistant to join our team. This role involves assisting customers with purchases, handling inquiries, managing stock, and ensuring an excellent shopping experience. If you have strong customer service skills, a passion\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":21089,"url":"https:\/\/zentrofly.com\/jobs\/waiters-and-waitresses-magotllio-hotel-and-resort\/","url_meta":{"origin":22507,"position":5},"title":"Waiters and Waitresses \u2013 Magotllio Hotel and Resort","author":"admin","date":"March 2, 2025","format":false,"excerpt":"Waiters and Waitresses \u2013 Magotllio Hotel and ResortLocation: Mmamashia, BotswanaClosing Date: 7 March 2025 Overview Magotllio Hotel and Resort is seeking proactive, self-driven, and dynamic individuals to join our team as Waiters and Waitresses. The ideal candidates should have at least 2 years of experience in the hospitality industry and\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts\/22507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/comments?post=22507"}],"version-history":[{"count":0,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts\/22507\/revisions"}],"wp:attachment":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/media?parent=22507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/categories?post=22507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/tags?post=22507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}