{"id":22538,"date":"2025-03-28T18:12:55","date_gmt":"2025-03-28T18:12:55","guid":{"rendered":"https:\/\/zentrofly.com\/lsjobs\/?p=192"},"modified":"2025-03-28T18:12:55","modified_gmt":"2025-03-28T18:12:55","slug":"first-national-bank-fnb-is-looking-for-a-dynamic-and-experienced-service-manager","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/first-national-bank-fnb-is-looking-for-a-dynamic-and-experienced-service-manager\/","title":{"rendered":"First National Bank (FNB) is looking for a dynamic and experienced Service Manager"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Service Manager \u2013 FNB Maseru<\/strong><\/h3>\n\n\n\n<p>\ud83d\udccd <em>Location: Maseru<\/em><br>\ud83d\udd52 <em>Job Type: Full-Time<\/em><br>\ud83d\udcc5 <em>Closing Date: 08 April 2025<\/em><br>\ud83d\udccc <em>Job Requisition ID: R30849<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Overview:<\/strong><\/h4>\n\n\n\n<p>First National Bank (FNB) is looking for a dynamic and experienced <strong>Service Manager<\/strong> to join our team in Maseru. The successful candidate will be responsible for managing the identification, prioritisation, and resolution of reported problems, while ensuring exceptional customer service delivery and continuous improvement in line with FNB\u2019s strategic goals.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Key Responsibilities:<\/strong><\/h4>\n\n\n\n<p>-Manage service breakdown activities as listed in the Service Operations Plan to ensure customer retention.<\/p>\n\n\n\n<p>-Drive growth and profitability while maintaining cost efficiency.<\/p>\n\n\n\n<p>-Deliver proactive and innovative solutions that exceed customer expectations.<\/p>\n\n\n\n<p>-Cultivate strong relationships with stakeholders including end-users, SMEs, project managers, and senior staff.<\/p>\n\n\n\n<p>-Resolve customer queries promptly and within agreed timelines.<\/p>\n\n\n\n<p>-Conduct and present Internal Root Cause Analyses to relevant stakeholders.<\/p>\n\n\n\n<p>-Facilitate implementation of solutions to address recurring service issues.<\/p>\n\n\n\n<p>-Ensure compliance with governance, legislative, and audit requirements.<\/p>\n\n\n\n<p>-Develop and implement frameworks and procedures for effective root cause analysis.<\/p>\n\n\n\n<p>-Provide accurate business intelligence through trend analysis and data reporting.<\/p>\n\n\n\n<p>-Lead and manage team performance, development, and culture in line with FNB\u2019s values.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Minimum Requirements:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relevant tertiary qualification in Business, IT, or a related field.<\/li>\n\n\n\n<li>Proven experience in service management, customer service, or operations.<\/li>\n\n\n\n<li>Strong analytical, problem-solving, and communication skills.<\/li>\n\n\n\n<li>Ability to lead a team and manage performance.<\/li>\n\n\n\n<li>Knowledge of root cause analysis methodologies is an advantage.<\/li>\n\n\n\n<li>Experience with stakeholder engagement and internal business processes.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">APPLICATION PROCESS<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/lsjobs\/apply-first-national-bank-fnb-is-looking-for-a-dynamic-and-experienced-service-manager\/\">APPLY HERE<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service Manager \u2013 FNB Maseru \ud83d\udccd Location: Maseru\ud83d\udd52 Job Type: Full-Time\ud83d\udcc5 Closing Date: 08 April 2025\ud83d\udccc Job Requisition ID: R30849 Overview: First National Bank (FNB) is looking for a dynamic and experienced Service Manager to join our team in Maseru. The successful candidate will be responsible for managing the identification, prioritisation, and resolution of reported problems, while ensuring exceptional customer service delivery and continuous improvement in line with FNB\u2019s strategic goals. Key Responsibilities: -Manage service breakdown activities as listed in&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/first-national-bank-fnb-is-looking-for-a-dynamic-and-experienced-service-manager\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-22538","post","type-post","status-publish","format-standard","hentry","category-register-your-cv-may-june-2026-job-updates"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":22672,"url":"https:\/\/zentrofly.com\/jobs\/card-manager-fnb-maseru-lesotho-apply-by-05-june-2025\/","url_meta":{"origin":22538,"position":0},"title":"Card Manager \u2013 FNB (Maseru, Lesotho) \u2013 Apply by 05 June 2025","author":"admin","date":"May 29, 2025","format":false,"excerpt":"Job Opportunity: Card Manager \u2013 FNB (Maseru, Lesotho) \u2013 Apply by 05 June 2025 Location: Maseru, LesothoPosition: Card ManagerContract Type: Full TimeClosing Date: 05 June 2025Job Requisition ID: R34196 Overview FNB Lesotho is seeking an experienced and performance-driven Card Manager to lead the bank\u2019s card operations, ensuring compliance, operational efficiency,\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22661,"url":"https:\/\/zentrofly.com\/jobs\/premier-banker-fnb-lesotho-maseru-apply-by-23-may-2025\/","url_meta":{"origin":22538,"position":1},"title":"Premier Banker \u2013 FNB Lesotho (Maseru) \u2013 Apply by 23 May 2025","author":"admin","date":"May 19, 2025","format":false,"excerpt":"Job Opportunity: Premier Banker \u2013 FNB Lesotho (Maseru) \u2013 Apply by 23 May 2025 Location: Maseru, LesothoPosition: Premier BankerContract Type: Full-TimeClosing Date: 23 May 2025Job Requisition ID: R33776Company: First National Bank (FNB) Lesotho Overview: FNB Lesotho is looking for a motivated and relationship-driven Premier Banker to join its team in\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22663,"url":"https:\/\/zentrofly.com\/jobs\/finance-manager-operations-fnb-lesotho-apply-by-29-may-2025\/","url_meta":{"origin":22538,"position":2},"title":"Finance Manager (Operations) \u2013 FNB (Lesotho) \u2013 Apply by 29 May 2025","author":"admin","date":"May 22, 2025","format":false,"excerpt":"Job Opportunity: Finance Manager (Operations) \u2013 FNB (Lesotho) \u2013 Apply by 29 May 2025 Location: Maseru, LesothoPosition: Finance Manager \u2013 OperationsContract Type: Full TimeClosing Date: 29 May 2025 Overview First National Bank (FNB) Lesotho is seeking a dynamic and experienced Finance Manager to provide strategic financial advice and operational leadership.\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":20065,"url":"https:\/\/zentrofly.com\/jobs\/messenger-first-national-bank-fnb\/","url_meta":{"origin":22538,"position":3},"title":"Messenger \u2013 First National Bank (FNB)","author":"admin","date":"February 10, 2025","format":false,"excerpt":"Location: MaseruJob Type: Full-TimeClosing Date: 13 February 2025 Job Overview First National Bank (FNB) is seeking a reliable and detail-oriented Messenger to assist with the daily delivery and collection of office administration requirements. The successful candidate will play a crucial role in ensuring efficient mail distribution and executive chauffeur services\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22664,"url":"https:\/\/zentrofly.com\/jobs\/area-manager-fnb-lesotho-apply-by-29-may-2025\/","url_meta":{"origin":22538,"position":4},"title":"Area Manager \u2013 FNB (Lesotho) \u2013 Apply by 29 May 2025","author":"admin","date":"May 22, 2025","format":false,"excerpt":"Job Opportunity: Area Manager \u2013 FNB (Lesotho) \u2013 Apply by 29 May 2025 Location: Maseru, LesothoPosition: Area Manager (1 Position)Contract Type: Full TimeClosing Date: 29 May 2025 Overview First National Bank (FNB) Lesotho is recruiting a high-performing Area Manager to lead strategic, financial, and operational goals across branches within a\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":456,"url":"https:\/\/zentrofly.com\/jobs\/sales-consultant-fnb-lesotho\/","url_meta":{"origin":22538,"position":5},"title":"Sales Consultant &#8211; FNB Lesotho","author":"admin","date":"April 16, 2025","format":false,"excerpt":"Job Title: Insurance Sales ConsultantLocation: Maseru, LesothoClosing Date: 24 April 2025Position Type: Full-TimeJob Requisition ID: R32301Company: First National Bank (FNB) Lesotho Overview: First National Bank (FNB) Lesotho is seeking a motivated and results-driven individual to join its team as an Insurance Sales Consultant in Maseru. This position is ideal for\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts\/22538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/comments?post=22538"}],"version-history":[{"count":0,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts\/22538\/revisions"}],"wp:attachment":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/media?parent=22538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/categories?post=22538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/tags?post=22538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}