{"id":22672,"date":"2025-05-29T05:52:40","date_gmt":"2025-05-29T05:52:40","guid":{"rendered":"https:\/\/zentrofly.com\/lsjobs\/?p=834"},"modified":"2025-05-29T05:52:40","modified_gmt":"2025-05-29T05:52:40","slug":"card-manager-fnb-maseru-lesotho-apply-by-05-june-2025","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/card-manager-fnb-maseru-lesotho-apply-by-05-june-2025\/","title":{"rendered":"Card Manager \u2013 FNB (Maseru, Lesotho) \u2013 Apply by 05 June 2025"},"content":{"rendered":"\n

Job Opportunity: Card Manager \u2013 FNB (Maseru, Lesotho) \u2013 Apply by 05 June 2025<\/strong><\/p>\n\n\n\n

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Location:<\/strong> Maseru, Lesotho
Position:<\/strong> Card Manager
Contract Type:<\/strong> Full Time
Closing Date:<\/strong> 05 June 2025
Job Requisition ID:<\/strong> R34196<\/p>\n\n\n\n

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Overview<\/strong><\/h3>\n\n\n\n

FNB Lesotho is seeking an experienced and performance-driven Card Manager<\/em> to lead the bank\u2019s card operations, ensuring compliance, operational efficiency, and service excellence. This role plays a strategic part in enhancing the customer experience, improving processing systems, and supporting financial performance through best-in-class service delivery in the cards and payments environment.<\/p>\n\n\n\n

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Position Purpose<\/strong><\/h3>\n\n\n\n

To establish and manage card processing operations by driving operational efficiency, maintaining compliance with regulatory and internal policies, and supporting strategic financial goals through innovation in customer service and product delivery.<\/p>\n\n\n\n

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Key Responsibilities<\/strong><\/h3>\n\n\n\n

-Identify and mitigate financial risks related to the annual business plan and ensure adherence to budget controls.<\/p>\n\n\n\n

-Analyse and interpret budget variance reports to support accurate financial planning and cost management.<\/p>\n\n\n\n

-Drive continuous improvement in service delivery, implementing proactive models to prevent recurring issues.<\/p>\n\n\n\n

-Enhance customer experience by aligning service delivery processes and ensuring a customer-first approach across all channels.<\/p>\n\n\n\n

-Implement best practice customer service models and evaluate all touchpoints for effectiveness.<\/p>\n\n\n\n

-Ensure the card operations team complies with all relevant laws, regulations, and bank policies.<\/p>\n\n\n\n

-Manage relationships with card networks (Visa, Mastercard) and monitor system performance.<\/p>\n\n\n\n

-Plan, execute, monitor, and assess operational processes to support sales and service excellence.<\/p>\n\n\n\n

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Minimum Requirements<\/strong><\/h3>\n\n\n\n

-Degree in Business Administration, Finance, Information Technology, or equivalent.<\/p>\n\n\n\n

-Master\u2019s degree is an added advantage.<\/p>\n\n\n\n

-2\u20133 years\u2019 experience in banking, financial services, or payments sector.<\/p>\n\n\n\n

-Proven experience in card operations, product management, or payments processing.<\/p>\n\n\n\n

-Familiarity with global card networks such as Visa and Mastercard.<\/p>\n\n\n\n

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Desirable Attributes<\/strong><\/h3>\n\n\n\n

-Strong analytical and financial planning skills.<\/p>\n\n\n\n

-Ability to lead and motivate teams toward continuous improvement.<\/p>\n\n\n\n

-Excellent communication and stakeholder engagement abilities.<\/p>\n\n\n\n

-Passion for innovation and commitment to service excellence.<\/p>\n\n\n\n

-Curiosity, courage, and a drive for mastery in financial services.<\/p>\n\n\n\n

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What We Offer<\/strong><\/h3>\n\n\n\n

-Access to innovation-focused projects and challenges.<\/p>\n\n\n\n

-Opportunities to collaborate across dynamic teams.<\/p>\n\n\n\n

-A supportive and professional environment for career growth.<\/p>\n\n\n\n

-A culture of shared knowledge and continuous learning.<\/p>\n\n\n\n

APPLICATION PROCESS<\/h2>\n\n\n\n
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APPLY HERE<\/a><\/div>\n<\/div>\n\n\n