{"id":22673,"date":"2025-05-30T04:52:21","date_gmt":"2025-05-30T04:52:21","guid":{"rendered":"https:\/\/zentrofly.com\/lsjobs\/?p=838"},"modified":"2025-05-30T04:52:21","modified_gmt":"2025-05-30T04:52:21","slug":"client-service-consultant-unclaimed-benefits-metropolitan-lesotho-maseru-apply-by-13-june-2025","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/client-service-consultant-unclaimed-benefits-metropolitan-lesotho-maseru-apply-by-13-june-2025\/","title":{"rendered":"Client Service Consultant (Unclaimed Benefits) \u2013 Metropolitan Lesotho (Maseru) \u2013 Apply by 13 June 2025"},"content":{"rendered":"\n

Job Opportunity: Client Service Consultant (Unclaimed Benefits) \u2013 Metropolitan Lesotho (Maseru) \u2013 Apply by 13 June 2025<\/strong><\/p>\n\n\n\n

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Location:<\/strong> Maseru, Lesotho
Position:<\/strong> Client Service Consultant (Unclaimed Benefits)
Company:<\/strong> Metropolitan Lesotho, a subsidiary of Momentum Group
Reference Number:<\/strong> MMH250414-7
Position Type:<\/strong> Temporary
Cluster:<\/strong> International
Role Family:<\/strong> Client Services
Remote Opportunity:<\/strong> Some of the time
Closing Date:<\/strong> 13 June 2025<\/p>\n\n\n\n

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Introduction<\/strong><\/h3>\n\n\n\n

Metropolitan Lesotho, part of the Momentum Group listed on the Johannesburg Stock Exchange, invites dynamic and self-motivated individuals to apply for the Client Service Consultant (Unclaimed Benefits)<\/em> position based in Maseru. This temporary opportunity offers a chance to work within a high-performance culture committed to impactful service delivery in the insurance and financial services sector.<\/p>\n\n\n\n

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Role Purpose<\/strong><\/h3>\n\n\n\n

To provide accurate and efficient administrative support that ensures timely and professional client service, with a specific focus on resolving unclaimed benefits, while meeting Service Level Agreements (SLAs) and compliance requirements.<\/p>\n\n\n\n

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Minimum Requirements<\/strong><\/h3>\n\n\n\n

-Degree in Business Management or a related field.<\/p>\n\n\n\n

-At least 2 years of experience in customer service or a similar administrative role.<\/p>\n\n\n\n

-Proficiency in Microsoft Excel and Word.<\/p>\n\n\n\n

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Key Responsibilities<\/strong><\/h3>\n\n\n\n

-Ensure client data accuracy and compliance with Know Your Customer (KYC) regulations.<\/p>\n\n\n\n

-Identify, process, and resolve unclaimed benefits with accuracy and efficiency.<\/p>\n\n\n\n

-Maintain high standards of data integrity and ensure proper filing of claim documentation.<\/p>\n\n\n\n

-Deliver client service aligned with internal business rules and regulatory frameworks.<\/p>\n\n\n\n

-Process policyholder payments within agreed turnaround times and internal procedures.<\/p>\n\n\n\n

-Manage communication with clients, ensuring transparency and reliability in responses.<\/p>\n\n\n\n

-Relodge payment instructions and track customer satisfaction feedback consistently.<\/p>\n\n\n\n

-Report productivity through accurate completion of trackers and team contributions.<\/p>\n\n\n\n

-Provide innovative solutions that enhance client satisfaction and retention.<\/p>\n\n\n\n

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Competencies and Skills<\/strong><\/h3>\n\n\n\n

-Excellent verbal and written communication skills.<\/p>\n\n\n\n

-Ability to resolve queries and follow through on outstanding issues.<\/p>\n\n\n\n

-High level of integrity and confidentiality in handling client records.<\/p>\n\n\n\n

-Ability to perform under pressure with strong attention to detail.<\/p>\n\n\n\n

-Effective time management and organizational skills.<\/p>\n\n\n\n

-Strong interpersonal and customer relationship-building abilities.<\/p>\n\n\n\n

-Business acumen and a client-first mindset.<\/p>\n\n\n\n

-Accountability and results-driven attitude.<\/p>\n\n\n\n

-Commitment to learning and continuous improvement.<\/p>\n\n\n\n

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APPLICATION PROCESS<\/h2>\n\n\n\n
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APPLY HERE<\/a><\/div>\n<\/div>\n\n\n\n
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