{"id":2523,"date":"2025-07-07T09:53:58","date_gmt":"2025-07-07T06:53:58","guid":{"rendered":"https:\/\/zentrofly.com\/bwjobs\/?p=1986"},"modified":"2025-07-07T09:53:58","modified_gmt":"2025-07-07T06:53:58","slug":"service-consultant-x1-student-banking-6-month-fixed-term-contract-fnb-lobatse-botswana-apply-by-9-july-2025","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/service-consultant-x1-student-banking-6-month-fixed-term-contract-fnb-lobatse-botswana-apply-by-9-july-2025\/","title":{"rendered":"Service Consultant X1 \u2013 Student Banking (6-Month Fixed-Term Contract) \u2013 FNB (Lobatse Botswana) \u2013 Apply by 9 July 2025"},"content":{"rendered":"\n

Job Opportunity: Service Consultant \u2013 Student Banking (6-Month Fixed-Term Contract) \u2013 FNB (Botswana) \u2013 Apply by 9 July 2025<\/strong><\/p>\n\n\n\n

Location:<\/strong> Lobatse, Botswana
Position:<\/strong> Service Consultant \u2013 Student Banking
Contract Type:<\/strong> 6-Month Fixed-Term Contract
Closing Date:<\/strong> 9 July 2025
Job Reference:<\/strong> R36523<\/p>\n\n\n\n

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Overview:<\/strong><\/h3>\n\n\n\n

FNB Botswana is seeking a dedicated and customer-focused Service Consultant to join its Student Banking team in Lobatse for a six-month fixed-term contract. This role is key in delivering a high standard of customer service across multiple channels while supporting the bank\u2019s strategic objectives through operational efficiency and client satisfaction.<\/p>\n\n\n\n

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Key Responsibilities:<\/strong><\/h3>\n\n\n\n

-Engage with customers professionally via face-to-face, telephonic, and digital platforms.<\/p>\n\n\n\n

-Provide effective query resolution and process customer requests accurately and timeously.<\/p>\n\n\n\n

-Ensure that customer needs are clearly understood and addressed.<\/p>\n\n\n\n

-Exceed customer expectations through proactive and innovative service delivery.<\/p>\n\n\n\n

-Stay informed about the latest developments in the banking environment, particularly in the Mortgage Lending sector.<\/p>\n\n\n\n

-Cultivate and maintain effective working relationships with internal and external stakeholders.<\/p>\n\n\n\n

-Achieve cost efficiency within the approved budget while driving profitability.<\/p>\n\n\n\n

-Maintain expert knowledge on banking products, including pricing, application procedures, and service timelines.<\/p>\n\n\n\n

-Handle and resolve queries from both internal and external clients.<\/p>\n\n\n\n

-Maintain accurate records and ensure all systems are updated appropriately.<\/p>\n\n\n\n

-Prioritize tasks to meet client expectations with urgency and professionalism.<\/p>\n\n\n\n

-Execute tasks aligned with strategic business objectives and performance targets.<\/p>\n\n\n\n

-Ensure compliance with governance, audit, and legal requirements.<\/p>\n\n\n\n

-Perform operational duties as outlined in service level agreements and documented processes.<\/p>\n\n\n\n

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Requirements and Skills:<\/strong><\/h3>\n\n\n\n

-Relevant experience in a customer-facing or banking environment is beneficial.<\/p>\n\n\n\n

-Strong communication and interpersonal skills.<\/p>\n\n\n\n

-A service-oriented mindset with a drive for excellence.<\/p>\n\n\n\n

-Ability to multitask and work effectively under pressure.<\/p>\n\n\n\n

-Good understanding of banking products and customer service operations.<\/p>\n\n\n\n

-Attention to detail and strong organizational skills.<\/p>\n\n\n\n

-Ability to maintain confidentiality and adhere to compliance requirements.<\/p>\n\n\n\n

-Proficiency in handling customer queries across multiple platforms.<\/p>\n\n\n\n

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Employment Equity:<\/strong><\/h3>\n\n\n\n

FNB is committed to creating an inclusive workforce and supports the advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose disability information. The bank ensures confidentiality of all disclosed information unless required by law.<\/p>\n\n\n\n

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APPLICATION PROCESS<\/h2>\n\n\n\n
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APPLY HERE<\/a><\/div>\n<\/div>\n\n\n\n
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