{"id":2524,"date":"2025-07-07T09:58:53","date_gmt":"2025-07-07T06:58:53","guid":{"rendered":"https:\/\/zentrofly.com\/bwjobs\/?p=1990"},"modified":"2025-07-07T09:58:53","modified_gmt":"2025-07-07T06:58:53","slug":"service-consultant-x5-student-banking-6-month-fixed-term-contract-fnb-francistown-botswana-apply-by-9-july-2025","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/service-consultant-x5-student-banking-6-month-fixed-term-contract-fnb-francistown-botswana-apply-by-9-july-2025\/","title":{"rendered":"Service Consultant x5 \u2013 Student Banking (6-Month Fixed-Term Contract) \u2013 FNB (Francistown, Botswana) \u2013 Apply by 9 July 2025"},"content":{"rendered":"\n

Job Opportunity: Service Consultant x5 \u2013 Student Banking (6-Month Fixed-Term Contract) \u2013 FNB (Francistown, Botswana) \u2013 Apply by 9 July 2025<\/strong><\/p>\n\n\n\n

Location:<\/strong> Francistown, Botswana
Position:<\/strong> Service Consultant \u2013 Student Banking (5 Positions Available)
Contract Type:<\/strong> 6-Month Fixed-Term Contract
Closing Date:<\/strong> 9 July 2025
Job Reference:<\/strong> R36520<\/p>\n\n\n\n

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Overview:<\/strong><\/h3>\n\n\n\n

FNB Botswana is seeking five customer-focused and dynamic Service Consultants<\/strong> to join its Student Banking division in Francistown on a six-month fixed-term contract. The ideal candidates will be responsible for delivering exceptional service through various channels and ensuring high-quality support across all customer touchpoints while contributing to the bank\u2019s cost-effective and growth-driven strategy.<\/p>\n\n\n\n

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Key Responsibilities:<\/strong><\/h3>\n\n\n\n

-Provide excellent service across multiple platforms including face-to-face, telephone, and internal systems.<\/p>\n\n\n\n

-Process customer requests and resolve queries in a timely and professional manner.<\/p>\n\n\n\n

-Proactively manage customer expectations by delivering solutions that align with service standards.<\/p>\n\n\n\n

-Understand and anticipate customer needs to provide appropriate support.<\/p>\n\n\n\n

-Stay informed about developments in the banking environment, particularly within Student and Mortgage Lending services.<\/p>\n\n\n\n

-Build and maintain professional relationships with customers and stakeholders.<\/p>\n\n\n\n

-Drive cost-efficiency and support revenue recovery efforts in line with the approved budget.<\/p>\n\n\n\n

-Maintain expert product knowledge, including application procedures, pricing, and timelines.<\/p>\n\n\n\n

-Administer and update systems accurately with customer-related information.<\/p>\n\n\n\n

-Prioritize and manage incoming requests while ensuring customer satisfaction.<\/p>\n\n\n\n

-Align tasks and activities with the bank\u2019s strategic goals and key performance metrics.<\/p>\n\n\n\n

-Adhere to audit, compliance, and legislative requirements in all operations.<\/p>\n\n\n\n

-Ensure service delivery aligns with SLAs and standard operating procedures.<\/p>\n\n\n\n

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Requirements and Skills:<\/strong><\/h3>\n\n\n\n

-Prior experience in a banking or customer service environment is advantageous.<\/p>\n\n\n\n

-Strong interpersonal, communication, and problem-solving skills.<\/p>\n\n\n\n

-Customer-oriented with a drive for delivering service excellence.<\/p>\n\n\n\n

-Ability to multitask and work efficiently under pressure.<\/p>\n\n\n\n

-Familiarity with banking products and procedures, especially within student banking.<\/p>\n\n\n\n

-High attention to detail and commitment to quality.<\/p>\n\n\n\n

-Capable of maintaining confidentiality and adhering to compliance standards.<\/p>\n\n\n\n

-Able to work collaboratively in a fast-paced environment.<\/p>\n\n\n\n

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Employment Equity:<\/strong><\/h3>\n\n\n\n

FNB is committed to Employment Equity and supports the advancement of individuals with disabilities. Applicants are encouraged to voluntarily disclose disability information. This information will remain confidential unless legally required to be shared.<\/p>\n\n\n\n

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APPLICATION PROCESS<\/h2>\n\n\n\n
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APPLY HERE<\/a><\/div>\n<\/div>\n\n\n\n
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