{"id":2527,"date":"2025-07-07T10:24:09","date_gmt":"2025-07-07T07:24:09","guid":{"rendered":"https:\/\/zentrofly.com\/bwjobs\/?p=2002"},"modified":"2025-07-07T10:24:09","modified_gmt":"2025-07-07T07:24:09","slug":"service-consultant-x4-student-banking-6-month-fixed-term-contract-fnb-serowe-palapye-botswana-apply-by-9-july-2025","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/service-consultant-x4-student-banking-6-month-fixed-term-contract-fnb-serowe-palapye-botswana-apply-by-9-july-2025\/","title":{"rendered":"Service Consultant x4 \u2013 Student Banking (6-Month Fixed-Term Contract) \u2013 FNB (Serowe\/Palapye, Botswana) \u2013 Apply by 9 July 2025"},"content":{"rendered":"\n

Job Opportunity: Service Consultant x4 \u2013 Student Banking (6-Month Fixed-Term Contract) \u2013 FNB (Serowe\/Palapye, Botswana) \u2013 Apply by 9 July 2025<\/strong><\/p>\n\n\n\n

Location:<\/strong> Serowe\/Palapye, Botswana
Position:<\/strong> Service Consultant \u2013 Student Banking (4 Positions Available)
Contract Type:<\/strong> 6-Month Fixed-Term Contract
Closing Date:<\/strong> 9 July 2025
Job Reference:<\/strong> R36521<\/p>\n\n\n\n

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Overview:<\/strong><\/h3>\n\n\n\n

FNB Botswana is recruiting four skilled and customer-oriented Service Consultants to join its Student Banking team in Serowe and Palapye on a six-month fixed-term contract. This role is focused on delivering excellent service to customers through multiple channels, ensuring smooth processing of customer requests, and supporting the bank\u2019s broader cost efficiency and growth strategy.<\/p>\n\n\n\n

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Key Responsibilities:<\/strong><\/h3>\n\n\n\n

-Deliver exceptional customer service through face-to-face, telephonic, and digital platforms.<\/p>\n\n\n\n

-Facilitate timely and accurate processing of customer requests and queries.<\/p>\n\n\n\n

-Understand customer needs and provide solutions aligned with service standards.<\/p>\n\n\n\n

-Engage professionally with internal and external customers in accordance with FNB\u2019s service protocols.<\/p>\n\n\n\n

-Support cost management and revenue recovery initiatives within budget parameters.<\/p>\n\n\n\n

-Stay informed on the latest trends in banking, especially in Mortgage Lending and Student Banking services.<\/p>\n\n\n\n

-Maintain expert knowledge of products, pricing structures, application procedures, and processing timelines.<\/p>\n\n\n\n

-Build and maintain productive relationships with customers and key stakeholders.<\/p>\n\n\n\n

-Ensure all administrative processes are accurately completed and systems are kept up to date.<\/p>\n\n\n\n

-Prioritize and manage incoming requests with urgency and precision.<\/p>\n\n\n\n

-Execute tasks and projects aligned with the bank\u2019s strategic objectives and performance metrics.<\/p>\n\n\n\n

-Ensure compliance with governance, audit, and legislative requirements.<\/p>\n\n\n\n

-Fulfill operational duties according to SLAs and documented internal processes.<\/p>\n\n\n\n

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Requirements and Skills:<\/strong><\/h3>\n\n\n\n

-Experience in a customer-facing or banking environment is advantageous.<\/p>\n\n\n\n

-Strong interpersonal, communication, and problem-solving skills.<\/p>\n\n\n\n

-A commitment to delivering customer service excellence.<\/p>\n\n\n\n

-Ability to handle multiple tasks efficiently and work under pressure.<\/p>\n\n\n\n

-Solid understanding of banking operations and compliance expectations.<\/p>\n\n\n\n

-Attention to detail and strong organizational capabilities.<\/p>\n\n\n\n

-Professional, ethical, and able to maintain confidentiality.<\/p>\n\n\n\n

-Adaptability and willingness to learn in a dynamic environment.<\/p>\n\n\n\n

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Employment Equity:<\/strong><\/h3>\n\n\n\n

FNB is committed to creating a diverse and inclusive work environment. The bank encourages individuals with disabilities to apply and may request voluntary disclosure of disability status. Any disclosed information will remain confidential unless otherwise required by law.<\/p>\n\n\n\n

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APPLICATION PROCESS<\/h2>\n\n\n\n
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APPLY HERE<\/a><\/div>\n<\/div>\n\n\n\n
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