{"id":26102,"date":"2026-03-03T13:34:59","date_gmt":"2026-03-03T11:34:59","guid":{"rendered":"https:\/\/zentrofly.com\/jobs\/?p=26102"},"modified":"2026-03-03T13:34:59","modified_gmt":"2026-03-03T11:34:59","slug":"call-centre-agent-part-time-fnb-johannesburg-apply-by-04-march-2026","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/call-centre-agent-part-time-fnb-johannesburg-apply-by-04-march-2026\/","title":{"rendered":"Call Centre Agent (Part-Time) \u2013 FNB \u2013 Johannesburg &#8211; Apply by 04 March 2026"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p><strong>Company:<\/strong> FNB (First National Bank)<br><strong>Job Requisition ID:<\/strong> R46987<br><strong>Location:<\/strong> Johannesburg<br><strong>Job Type:<\/strong> Part-Time<br><strong>Closing Date:<\/strong> 04 March 2026<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>FNB is seeking a motivated and customer-focused Call Centre Agent to join its Johannesburg team on a part-time basis. The successful candidate will manage inbound and outbound customer interactions across calls, email, and live chat platforms, ensuring exceptional service delivery and achievement of business objectives.<\/p>\n\n\n\n<p>This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle inbound and outbound customer calls and electronic communications<\/li>\n\n\n\n<li>Resolve customer queries efficiently and in line with standard operating procedures<\/li>\n\n\n\n<li>Deliver exceptional service in accordance with SLA agreements<\/li>\n\n\n\n<li>Take ownership of customer complaints and ensure full resolution<\/li>\n\n\n\n<li>Respond to queries via phone, email, and live chat platforms<\/li>\n\n\n\n<li>Conduct outbound calls to follow up on incomplete queries or outstanding documentation<\/li>\n\n\n\n<li>Support branch consultants with eBucks-related queries<\/li>\n\n\n\n<li>Assist customers with eBucks Shop order enquiries<\/li>\n\n\n\n<li>Maintain accurate documentation and share relevant information with the team<\/li>\n\n\n\n<li>Identify, escalate and manage risks appropriately<\/li>\n\n\n\n<li>Adhere to governance, compliance and organisational standards<\/li>\n\n\n\n<li>Contribute to innovation and continuous improvement initiatives<\/li>\n\n\n\n<li>Plan and complete tasks within set time and quality standards<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What FNB Is Looking For<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong customer service orientation<\/li>\n\n\n\n<li>Ability to work responsibly and contribute to cost containment<\/li>\n\n\n\n<li>Strong communication skills (verbal and written)<\/li>\n\n\n\n<li>Ability to adapt to change and work flexibly<\/li>\n\n\n\n<li>Strong problem-solving skills<\/li>\n\n\n\n<li>Ability to build and maintain stakeholder relationships<\/li>\n\n\n\n<li>Team player with a commitment to service excellence<\/li>\n\n\n\n<li>Willingness to seek feedback and improve performance<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Behavioural Attributes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer-focused and solutions-driven<\/li>\n\n\n\n<li>High attention to detail<\/li>\n\n\n\n<li>Ethical and compliant with company standards<\/li>\n\n\n\n<li>Results-oriented<\/li>\n\n\n\n<li>Strong teamwork and collaboration skills<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">APPLICATION PROCESS<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" 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select -->\n                      \n                      <!-- \/select -->\n\n                      <!-- checkboxes -->\n            \n            <!-- \/checkboxes -->\n\n                      <!-- radio -->\n                      \n                      <!-- \/radio -->\n\n                      <!-- countries -->\n                      \n                      <!-- \/countries -->\n\n\n\n\n\n                    <\/div>\n                  <\/div>\n                \n              <\/div>\n\n              \n\n              <!-- Privacy policy -->\n              \n              <!-- \/Privacy policy -->\n\n              \n\n              \n\n              \n\n\n\n\n\n\n              \n              <input type=\"hidden\" name=\"ml-submit\" value=\"1\">\n\n              <div class=\"ml-form-embedSubmit\">\n                \n                  <button type=\"submit\" class=\"primary\">SUBMIT YOUR EMAIL<\/button>\n                \n                <button disabled=\"disabled\" style=\"display: none;\" type=\"button\" class=\"loading\">\n                  <div class=\"ml-form-embedSubmitLoad\"><\/div>\n                  <span class=\"sr-only\">Loading&#8230;<\/span>\n                <\/button>\n              <\/div>\n\n              \n              <input type=\"hidden\" name=\"anticsrf\" value=\"true\">\n            <\/form>\n          <\/div>\n\n          <div class=\"ml-form-successBody row-success\" style=\"display: none\">\n\n            <div class=\"ml-form-successContent\">\n              \n                <h4>Thank you!<\/h4>\n                \n                  <p>You have successfully joined our subscriber list.<\/p>\n                \n              \n            <\/div>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\n  \n\n  \n  <script>\n    function ml_webform_success_35568228() {\n    try {\n        window.top.location.href = 'https:\/\/zentrofly.com\/jobs\/';\n      } catch (e) {\n        window.location.href = 'https:\/\/zentrofly.com\/jobs\/';\n      }\n    }\n      <\/script>\n  \n  \n  \n      <script src=\"https:\/\/groot.mailerlite.com\/js\/w\/webforms.min.js?v176e10baa5e7ed80d35ae235be3d5024\" type=\"text\/javascript\"><\/script>\n        <script>\n            fetch(\"https:\/\/assets.mailerlite.com\/jsonp\/2027527\/forms\/176210834610980558\/takel\")\n        <\/script>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Employment Equity<\/h2>\n\n\n\n<p>All appointments will be made in line with the FirstRand Group\u2019s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Important Information<\/h2>\n\n\n\n<p>Applications will not be accepted on or after the closing date. Applicants are advised to submit their applications before <strong>04 March 2026<\/strong>.<\/p>\n\n\n\n<p>If you do not receive feedback after the recruitment process, please consider your application unsuccessful.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: FNB (First National Bank)Job Requisition ID: R46987Location: JohannesburgJob Type: Part-TimeClosing Date: 04 March 2026 Overview FNB is seeking a motivated and customer-focused Call Centre Agent to join its Johannesburg team on a part-time basis. The successful candidate will manage inbound and outbound customer interactions across calls, email, and live chat platforms, ensuring exceptional service delivery and achievement of business objectives. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/call-centre-agent-part-time-fnb-johannesburg-apply-by-04-march-2026\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":2817,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-26102","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-register-your-cv-may-june-2026-job-updates"],"jetpack_featured_media_url":"https:\/\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/08\/image-5-scaled.png","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":23662,"url":"https:\/\/zentrofly.com\/jobs\/fnb-call-centre-agents-x44\/","url_meta":{"origin":26102,"position":0},"title":"FNB: Call Centre Agents &#8211; X44","author":"admin","date":"January 16, 2024","format":false,"excerpt":"Join the #Changeables at FNB: Call Centre Agent - Long-Term Insurance Hello Future Call Centre Agents, Welcome to FNB, where innovation meets customer excellence! We're not just another bank; we are the home of the #changeables, creating a dynamic space where talents converge, minds thrive, and change happens. As a\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26533,"url":"https:\/\/zentrofly.com\/jobs\/sales-consultant-fnb-johannesburg-apply-by-04-april-2026\/","url_meta":{"origin":26102,"position":1},"title":"Sales Consultant \u2013 FNB (Johannesburg) &#8211; Apply by 04 April 2026","author":"admin","date":"March 30, 2026","format":false,"excerpt":"Company: FNB (First National Bank)Location: JohannesburgPosition Type: Full-TimeJob Requisition ID: R47503Closing Date: 4 April 2026 Job Purpose FNB is seeking a Sales Consultant to deliver exceptional customer service by understanding individual client needs and providing tailored financial solutions. The role requires achieving sales targets while maintaining strict compliance with company\u2026","rel":"","context":"In &quot;Register Your CV \u2013 May\/June 2026 Job Updates&quot;","block_context":{"text":"Register Your CV \u2013 May\/June 2026 Job Updates","link":"https:\/\/zentrofly.com\/jobs\/category\/register-your-cv-may-june-2026-job-updates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2026\/03\/image-45.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2026\/03\/image-45.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2026\/03\/image-45.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2026\/03\/image-45.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":24824,"url":"https:\/\/zentrofly.com\/jobs\/waiter-fnb-johannesburg-apply-by-24-november-2025\/","url_meta":{"origin":26102,"position":2},"title":"Waiter \u2013 FNB (Johannesburg) \u2013 Apply by 24 November 2025","author":"admin","date":"November 18, 2025","format":false,"excerpt":"Location: JohannesburgType: Full-TimeIndustry: Hospitality \/ Corporate ServicesReference: R43072 About the Role FNB is seeking a polite, efficient, and professional Waiter to deliver exceptional service within its hospitality environment. This role requires someone who is customer-focused, proactive, and committed to maintaining high service standards. 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