{"id":29049,"date":"2026-06-19T14:55:58","date_gmt":"2026-06-19T11:55:58","guid":{"rendered":"https:\/\/zentrofly.com\/jobs\/?p=29049"},"modified":"2026-06-19T14:55:58","modified_gmt":"2026-06-19T11:55:58","slug":"call-centre-agent-airlines-night-shift-wns-global-services-apply-now","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/call-centre-agent-airlines-night-shift-wns-global-services-apply-now\/","title":{"rendered":"Call Centre Agent \u2013 Airlines Night Shift \u2013 WNS Global Services \u2013 Apply Now"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Location:<\/strong> Century City &amp; Observatory, Cape Town, Western Cape<br><strong>Closing Date:<\/strong> Open Until Filled<br><strong>Position Type:<\/strong> Full-Time, Permanent (Night Shift)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Overview<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">WNS Global Services is looking for customer-focused and enthusiastic <strong>Call Centre Agents (Senior Associates)<\/strong> to join its Airline Customer Service team. This is an exciting opportunity to support international airline customers by delivering exceptional service, resolving travel enquiries, and ensuring passengers enjoy a smooth travel experience. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Working in a fast-paced contact centre environment, you will assist customers with bookings, flight changes, baggage enquiries, cancellations, and other travel-related requests while maintaining the highest levels of professionalism and customer satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Responsibilities<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Handle inbound customer calls relating to airline reservations and travel enquiries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Assist customers with bookings, flight changes, upgrades, baggage queries and travel information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Resolve flight disruptions, cancellations and rebooking requests efficiently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Provide professional and friendly customer service during every interaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Promote additional airline services and travel upgrades where appropriate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> &#8211; Accurately capture customer information and maintain detailed records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Resolve customer complaints with empathy and professionalism.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Work closely with team members to achieve service and performance targets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Perform additional duties required to support daily operations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Grade 12 (Matric).<\/li>\n\n\n\n<li>Minimum of 1 year contact centre experience or 12 months customer service experience.<\/li>\n\n\n\n<li>Previous airline or travel industry experience will be an advantage.<\/li>\n\n\n\n<li>International contact centre experience is beneficial.<\/li>\n\n\n\n<li>Excellent written and spoken English.<\/li>\n\n\n\n<li>Good computer literacy and multitasking skills.<\/li>\n\n\n\n<li>Strong communication and problem-solving abilities.<\/li>\n\n\n\n<li>Clear criminal and credit record.<\/li>\n\n\n\n<li>Willingness to work rotational night shifts, weekends and public holidays.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Skills and Attributes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excellent customer service skills.<\/li>\n\n\n\n<li>Strong verbal and written communication.<\/li>\n\n\n\n<li>Good listening and interpersonal skills.<\/li>\n\n\n\n<li>Ability to work under pressure.<\/li>\n\n\n\n<li>Attention to detail.<\/li>\n\n\n\n<li>Team player with a positive attitude.<\/li>\n\n\n\n<li>Strong analytical and problem-solving skills.<\/li>\n\n\n\n<li>Professional and customer-focused.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Why Join WNS?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Competitive international customer service environment.<\/li>\n\n\n\n<li>Career growth and development opportunities.<\/li>\n\n\n\n<li>Comprehensive training and ongoing support.<\/li>\n\n\n\n<li>Exposure to global airline clients and industry-leading systems.<\/li>\n\n\n\n<li>Fun, collaborative and fast-paced workplace.<\/li>\n\n\n\n<li>Opportunity to build a rewarding long-term career in the BPO and airline industry.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-1\" style=\"background-color:#ff0000\"><strong>\ud83d\udd25 HOW TO APPLY<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Applications must be submitted directly through the employer&#8217;s official recruitment platform before the closing date.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/apply-for-call-centre-agent-airlines-night-shift-wns-global-services-apply-now\/\" style=\"background-color:#e53935\">APPLY HERE<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-2\"><strong>\ud83d\udce9 WANT MORE JOBS LIKE THIS?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Join thousands of South Africans receiving the latest jobs, learnerships, internships and government vacancies directly in their inbox.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-3\"><strong>\ud83d\ude80 Looking for more opportunities? Browse our latest vacancies below before you leave.<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-sa-jobs-portal wp-block-embed-sa-jobs-portal\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"VTgkKcFAKX\"><a href=\"https:\/\/zentrofly.com\/jobs\/learner-fire-fighter-x12-sasol-secunda-sasolburg-apply-by-19-june-2026\/\">Learner Fire Fighter X12 \u2013 Sasol Secunda &#038; Sasolburg \u2013 Apply by 19 June 2026<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cLearner Fire Fighter X12 \u2013 Sasol Secunda &amp; Sasolburg \u2013 Apply by 19 June 2026\u201d \u2014 \ud83d\udd0c\ud83d\udd25 SA Jobs Portal\" src=\"https:\/\/zentrofly.com\/jobs\/learner-fire-fighter-x12-sasol-secunda-sasolburg-apply-by-19-june-2026\/embed\/#?secret=JZhgyBnFCL#?secret=VTgkKcFAKX\" data-secret=\"VTgkKcFAKX\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-sa-jobs-portal wp-block-embed-sa-jobs-portal\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"yKovUsQz5W\"><a href=\"https:\/\/zentrofly.com\/jobs\/sales-associate-40hr-the-fix-chris-hani-apply-by-16-june-2026\/\">Sales Associate (40hr) \u2013 The FIX Chris Hani \u2013 Apply by 16 June 2026<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; 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CODE EC DRIVER | GRADE 12 &#038; PERMANENT OPPORTUNITIES<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/eskom-distribution-electrical-apprenticeship-2026-gauteng-grade-12-ncv-level-4-or-n3-n5-apply-by-29-october-2026\/\">Eskom Distribution Electrical Apprenticeship 2026 \u2013 Gauteng | Grade 12, NCV Level 4 or N3\u2013N5 | Apply by 29 October 2026<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-jetpack-related-posts\">\n<h2 class=\"wp-block-heading\">Related Vacancies<\/h2>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Success consists of going from failure to failure without loss of enthusiasm. \u2013 Winston Churchill&nbsp;<\/h2>\n<\/blockquote>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcc5 Closing Date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>27 June 2026<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Important Notes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Learners will initially be employed on a fixed-term learnership contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Permanent employment is not guaranteed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Permanent opportunities may be considered only after successful completion of the programme and registration with SAPC as a Basic Pharmacist Assistant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Only shortlisted candidates will be contacted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u26a0\ufe0f Important Disclaimer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This learnership is shared for informational purposes only. We do not recruit or process applications on behalf of Dis-Chem Pharmacies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714 Never pay money to apply for a learnership<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714 Apply only through official recruitment channels<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714 Beware of recruitment scams<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\ude80 Looking For More Learnerships &amp; Grade 12 Opportunities?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Visit:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong><a href=\"http:\/\/www.sajobsportal.co.za\/\">www.sajobsportal.co.za<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Location: Century City &amp; Observatory, Cape Town, Western CapeClosing Date: Open Until FilledPosition Type: Full-Time, Permanent (Night Shift) Overview WNS Global Services is looking for customer-focused and enthusiastic Call Centre Agents (Senior Associates) to join its Airline Customer Service team. This is an exciting opportunity to support international airline customers by delivering exceptional service, resolving travel enquiries, and ensuring passengers enjoy a smooth travel experience. Working in a fast-paced contact centre environment, you will assist customers with bookings, flight changes,&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/call-centre-agent-airlines-night-shift-wns-global-services-apply-now\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":29051,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-29049","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-register-your-cv-2026-jobs"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":30119,"url":"https:\/\/zentrofly.com\/jobs\/call-centre-agents-peermont-global-emperors-palace-apply-now\/","url_meta":{"origin":29049,"position":0},"title":"Call Centre Agents \u2013 Peermont Global (Emperors Palace) \u2013 Apply Now","author":"admin","date":"July 29, 2026","format":false,"excerpt":"Location: Emperors Palace, Kempton Park, Gauteng, South AfricaClosing Date: Open Until FilledPosition Type: Permanent Overview Peermont Global is seeking customer-focused Call Centre Agents to join its team at Emperors Palace. This role is ideal for individuals with excellent communication skills who are passionate about providing exceptional customer service. 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