{"id":3505,"date":"2024-09-22T09:47:46","date_gmt":"2024-09-22T07:47:46","guid":{"rendered":"https:\/\/zentrofly.com\/?p=3505"},"modified":"2024-09-22T09:47:46","modified_gmt":"2024-09-22T07:47:46","slug":"bidvest-call-centre-agent-x60","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/bidvest-call-centre-agent-x60\/","title":{"rendered":"Bidvest &#8211; Call Centre Agent X60"},"content":{"rendered":"\n<p><strong>Call Centre Agent (Talent Pool)<\/strong><br><em>Bidvest Facilities Management<\/em><br>Location: Centurion, Gauteng<br>Employment Type: Permanent<br>Closing Date: 16 October 2024<\/p>\n\n\n\n<p><strong>Position Overview<\/strong><br>Bidvest Facilities Management is seeking a Call Centre Agent to join our Talent Pool. This role is responsible for logging customer requests and complaints into SAP, received through telephone or email. The agent must also have the ability to identify emergencies and escalate them appropriately.<\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<p>-Efficiently log faults, requests, and complaints.<\/p>\n\n\n\n<p>-Dispatch and follow up on service requests.<\/p>\n\n\n\n<p>-Handle escalations in a timely manner.<\/p>\n\n\n\n<p>-Participate in weekly team meetings.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete job cards and determine Service Level Agreements (SLAs).<\/li>\n\n\n\n<li>Conduct Customer Satisfaction Surveys.<\/li>\n\n\n\n<li>Track and monitor unresolved or rejected faults.<\/li>\n\n\n\n<li>Support other contact center tasks as required.<\/li>\n<\/ul>\n\n\n\n<p><strong>Desired Skills and Competencies<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong customer focus and relationship-building skills.<\/li>\n\n\n\n<li>High levels of personal and professional integrity.<\/li>\n\n\n\n<li>Analytical mindset with attention to detail.<\/li>\n\n\n\n<li>Ability to communicate effectively at all levels within the organization.<\/li>\n\n\n\n<li>Self-motivated with the ability to work under pressure.<\/li>\n\n\n\n<li>Perseverance in challenging situations.<\/li>\n<\/ul>\n\n\n\n<p><strong>Qualifications and Experience<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Matric (Grade 12).<\/li>\n\n\n\n<li>Minimum 2 years\u2019 experience in a contact center and administrative support role.<\/li>\n\n\n\n<li>Call Centre Certificate.<\/li>\n\n\n\n<li>Proficient in computer systems and software packages.<\/li>\n\n\n\n<li>Excellent verbal and written communication skills.<\/li>\n\n\n\n<li>Familiarity with facilities management, plant maintenance, CRM, and related areas is advantageous.<\/li>\n\n\n\n<li>Strong knowledge of Bidvest Facilities Management products is beneficial.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-base-3-color has-accent-background-color has-text-color has-background has-link-color has-medium-font-size wp-elements-560d09dc7732bb0ed8c44201f6b82bf8\"><strong>HOW TO APPLY:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-base-3-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/apply-bidvest-call-centre-agent-x60\/\" style=\"background-color:#ff0000\">APPLY<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-accent-color has-text-color has-link-color has-medium-font-size wp-elements-691b5bc4023ecc2563b17b83a035bed1\"><strong>MORE VACANCIES:<\/strong><\/p>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/riseup-management-code-14-drivers-hazardous-goods-prospecton-depot-durban\/\">RiseUp Management: Code 14 Drivers (Hazardous Goods) \u2013 Prospecton Depot, Durban<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/carrus-group-code-10-driver-polokwane\/\">Carrus Group: Code 10 Driver \u2013 Polokwane<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/phakisa-holdings-code-10-driver-benoni-jhb-eastern-suburbs\/\">Phakisa Holdings: Code 10 Driver \u2013 Benoni (JHB Eastern Suburbs)<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/code-10-driver-iss-national-south-africa\/\">Code 10 Driver \u2013 ISS \u2013 National (South Africa)<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/clover-sa-laboratory-assistant-queensburgh\/\">Clover SA: Laboratory Assistant \u2013 Queensburgh<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Call Centre Agent (Talent Pool)Bidvest Facilities ManagementLocation: Centurion, GautengEmployment Type: PermanentClosing Date: 16 October 2024 Position OverviewBidvest Facilities Management is seeking a Call Centre Agent to join our Talent Pool. This role is responsible for logging customer requests and complaints into SAP, received through telephone or email. The agent must also have the ability to identify emergencies and escalate them appropriately. Key Responsibilities -Efficiently log faults, requests, and complaints. -Dispatch and follow up on service requests. -Handle escalations in a&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/bidvest-call-centre-agent-x60\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":3508,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-jobs"],"featured_image_src":null,"author_info":{"display_name":"admin","author_link":"https:\/\/zentrofly.com\/jobs\/author\/admin\/"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":23662,"url":"https:\/\/zentrofly.com\/jobs\/fnb-call-centre-agents-x44\/","url_meta":{"origin":3505,"position":0},"title":"FNB: Call Centre Agents &#8211; X44","author":"admin","date":"January 16, 2024","format":false,"excerpt":"Join the #Changeables at FNB: Call Centre Agent - Long-Term Insurance Hello Future Call Centre Agents, Welcome to FNB, where innovation meets customer excellence! 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