{"id":4020,"date":"2024-10-12T16:01:42","date_gmt":"2024-10-12T14:01:42","guid":{"rendered":"https:\/\/zentrofly.com\/?p=4020"},"modified":"2024-10-12T16:01:42","modified_gmt":"2024-10-12T14:01:42","slug":"protea-hotel-receptionist-x2","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/protea-hotel-receptionist-x2\/","title":{"rendered":"Protea Hotel &#8211; Receptionist X2"},"content":{"rendered":"\n<p><strong>Job Title:<\/strong> Guest Experience Expert (Receptionist) \u2013 Protea Hotel by Marriott Sea Point<br><strong>Location:<\/strong> Cape Town, Western Cape 8005<br><strong>Closing Date:<\/strong> 16 October 2024<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h3>\n\n\n\n<p>Protea Hotel by Marriott Sea Point is seeking a dedicated Guest Experience Expert (Receptionist) to join our team. This role goes beyond the standard check-in and check-out process; we are looking for someone who can create memorable experiences for our guests throughout their stay. If you have a passion for delivering exceptional service, this is an excellent opportunity to be part of a leading hospitality brand in Africa.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Responsibilities<\/strong><\/h3>\n\n\n\n<p>As a Guest Experience Expert, your key responsibilities will include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Guest Relations:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Actively listen and respond to guest inquiries, concerns, and requests in a positive and timely manner.<\/li>\n\n\n\n<li>Engage with guests regarding their stay and local attractions, offering personalized recommendations.<\/li>\n\n\n\n<li>Ensure a warm welcome and fond farewell for all guests, addressing them by name whenever possible.<\/li>\n\n\n\n<li>Assist other team members to ensure prompt and efficient guest service.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Guest Services:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Arrange transportation and other services such as entertainment, religious services, and dry cleaning as per guest requests.<\/li>\n\n\n\n<li>Manage access to public space devices like televisions and computers, providing troubleshooting assistance when necessary.<\/li>\n\n\n\n<li>Communicate with relevant departments (e.g., Front Desk, Housekeeping, Security) to resolve guest issues.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Check-in\/Check-out:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Process guest check-ins and check-outs, verifying reservations and securing payment.<\/li>\n\n\n\n<li>Ensure accurate billing and resolve any disputes or late charges.<\/li>\n\n\n\n<li>Maintain updated records of room status and special requests.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cash Handling:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Process payments, balance receipts, and follow proper procedures for cash handling.<\/li>\n\n\n\n<li>Manage petty cash and resolve discrepancies in accordance with company policies.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Reports and Recordkeeping:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Run daily reports, including arrivals and departures, and ensure all data is accurate.<\/li>\n\n\n\n<li>Document shift activities in logs and report any relevant information to management.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Communication and Teamwork:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Provide clear and professional communication to guests and colleagues.<\/li>\n\n\n\n<li>Assist coworkers and ensure tasks are completed to meet company standards.<\/li>\n\n\n\n<li>Foster positive relationships with guests and team members to maintain a productive work environment.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Requirements<\/strong><\/h3>\n\n\n\n<p><strong>Education and Experience:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A diploma or equivalent education is preferred.<\/li>\n\n\n\n<li>A minimum of 1 year of experience in a similar role within the hospitality industry is desirable.<\/li>\n<\/ul>\n\n\n\n<p><strong>Skills and Personal Attributes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong communication and interpersonal skills, with fluency in English.<\/li>\n\n\n\n<li>Proficient computer skills and basic mathematics.<\/li>\n\n\n\n<li>Ability to work under pressure while maintaining a positive demeanor.<\/li>\n\n\n\n<li>Excellent organizational skills and ability to multitask effectively.<\/li>\n\n\n\n<li>Integrity, dependability, and adaptability in a fast-paced environment.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-base-3-color has-accent-background-color has-text-color has-background has-link-color has-medium-font-size wp-elements-560d09dc7732bb0ed8c44201f6b82bf8\"><strong>HOW TO APPLY:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-base-3-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/apply-protea-hotel-receptionist-x2\/\" style=\"background-color:#ff0000\">APPLY<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-accent-color has-text-color has-link-color has-medium-font-size wp-elements-691b5bc4023ecc2563b17b83a035bed1\"><strong>MORE VACANCIES:<\/strong><\/p>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/sales-associate-120hr-totalsports-bayside-apply-by-29-april-2026\/\">Sales Associate (120hr) \u2013 Totalsports Bayside \u2013 Apply by 29 April 2026<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" 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This role goes beyond the standard check-in and check-out process; we are looking for someone who can create memorable experiences for our guests throughout their stay. If you have a passion for delivering exceptional service, this is an excellent&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/protea-hotel-receptionist-x2\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":4023,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":738,"url":"https:\/\/zentrofly.com\/jobs\/protea-hotel-banqueting-coordinator\/","url_meta":{"origin":4020,"position":0},"title":"Protea Hotel: Banqueting Coordinator","author":"admin","date":"April 20, 2025","format":false,"excerpt":"We Are Hiring: Banqueting CoordinatorLocation: Protea Hotel by Marriott \u2013 Masa Square, GaboroneReporting To: Conference and Banqueting ManagerEmployment Type: PermanentClosing Date: 25 April 2025 Position Summary: Protea Hotel by Marriott Masa Square is looking for a professional, detail-oriented, and customer-focused Banqueting Coordinator to join our hospitality team. 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