{"id":5272,"date":"2024-12-17T18:36:03","date_gmt":"2024-12-17T16:36:03","guid":{"rendered":"https:\/\/zentrofly.com\/?p=5272"},"modified":"2024-12-17T18:36:03","modified_gmt":"2024-12-17T16:36:03","slug":"city-of-johannesburg-internships-municipal-business-or-public-admin-graduates","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/city-of-johannesburg-internships-municipal-business-or-public-admin-graduates\/","title":{"rendered":"City of Johannesburg: Internships (Municipal, Business or Public Admin Graduates)"},"content":{"rendered":"\n<p><strong>Company:<\/strong> City of Johannesburg<br><strong>Location:<\/strong> Johannesburg, South Africa<br><strong>Closing Date:<\/strong> 18 December 2024<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview:<\/strong><\/h3>\n\n\n\n<p>The <strong>City of Johannesburg (CoJ)<\/strong>, through the <strong>Group Corporate &amp; Shared Services Department<\/strong>, invites suitably qualified and unemployed graduates to apply for <strong>Internship opportunities<\/strong>. These internships will run for a period <strong>not exceeding eighteen (18) months<\/strong> and aim to provide meaningful workplace experience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Position Details:<\/strong><\/h3>\n\n\n\n<p>&#8211;<strong>Position Title:<\/strong> Intake and Registry<\/p>\n\n\n\n<p>&#8211;<strong>Department:<\/strong> Office of the Ombudsman<\/p>\n\n\n\n<p>&#8211;<strong>Reference No:<\/strong> CIRCULAR 030\/2024<\/p>\n\n\n\n<p>&#8211;<strong>Duration:<\/strong> 18-Month Contract<\/p>\n\n\n\n<p>&#8211;<strong>Stipend:<\/strong> R9 531.54 per month<\/p>\n\n\n\n<p>&#8211;<strong>Location:<\/strong> Sappi Building, 48 Ameshoff, Braamfontein<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Primary Function:<\/strong><\/h3>\n\n\n\n<p>The role involves providing <strong>efficient customer service<\/strong> by logging and resolving reported customer or citizen complaints\/queries. You will be required to meet or exceed targets set by the Office of the Ombudsman and ensure that all complaints comply with <strong>POPIA and Records Management standards<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Responsibilities:<\/strong><\/h3>\n\n\n\n<p>-Manage the <strong>end-to-end intake process<\/strong> for customer complaints.<\/p>\n\n\n\n<p>-Interrogate complaints adequately, expertly, and empathetically using all available resources to resolve issues at <strong>first contact<\/strong>.<\/p>\n\n\n\n<p>-Log all complaints\/queries onto the <strong>Case Management System<\/strong> in line with Office of the Ombudsman standards.<\/p>\n\n\n\n<p>-Take ownership of all logged complaints and manage <strong>customer expectations<\/strong>.<\/p>\n\n\n\n<p>-Present new complaints with clear recommendations to the assessment committee during weekly meetings.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Requirements:<\/strong><\/h3>\n\n\n\n<p>Applicants must possess the following qualifications:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>National Diploma or Degree (NQF level 6 or higher)<\/strong> in:\n<ul class=\"wp-block-list\">\n<li><strong>Business Administration<\/strong><\/li>\n\n\n\n<li><strong>Public Administration<\/strong><\/li>\n\n\n\n<li><strong>Municipal Administration<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Skills and Competencies:<\/strong><\/h3>\n\n\n\n<p>&#8211;<strong>Computer literacy<\/strong> (proficiency in relevant software).<\/p>\n\n\n\n<p>-Excellent <strong>communication skills<\/strong> (written and verbal).<\/p>\n\n\n\n<p>-Strong <strong>planning and organizing<\/strong> abilities.<\/p>\n\n\n\n<p>-Ability to work <strong>collaboratively<\/strong> in a team environment.<\/p>\n\n\n\n<p>-Demonstrated <strong>values and integrity<\/strong>.<\/p>\n\n\n\n<p>-High <strong>attention to detail<\/strong> and focus on quality.<\/p>\n\n\n\n<p>&#8211;<strong>Customer and Service Delivery Management<\/strong> (aligned with Batho Pele principles).<\/p>\n\n\n\n<p>-Demonstrated <strong>professionalism<\/strong> and ethical conduct.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Apply:<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-base-3-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/apply-city-of-johannesburg-internships-municipal-business-or-public-admin-graduates\/\" style=\"background-color:#ff0000\">Click Here to Apply\u00a0<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/post-11-77-messenger-x2-posts-limpopo\/\">POST 11\/77: Messenger (X2 Posts) \u2013 Limpopo<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/department-of-justice-and-constitutional-development-vacancies-2026\/\">Department of Justice and Constitutional Development Vacancies 2026<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/department-of-employment-and-labour-vacancies-2026\/\">Department of Employment and Labour Vacancies 2026<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/south-african-government-cleaners-2026-x54-posts-multiple-departments-provinces-apply-by-10-april-2026\/\">South African Government Cleaners 2026 (X54+ Posts) \u2013 Multiple Departments &amp; Provinces \u2013 Apply by 10 April 2026<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/learnership-wholesale-retail-operations-nqf-level-3-pnp-clothing-cape-town-apply-by-17-april-2026\/\">Learnership: Wholesale &amp; Retail Operations (NQF Level 3) \u2013 PnP Clothing \u2013 Cape Town \u2013 Apply by 17 April 2026<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Company: City of JohannesburgLocation: Johannesburg, South AfricaClosing Date: 18 December 2024 Overview: The City of Johannesburg (CoJ), through the Group Corporate &amp; Shared Services Department, invites suitably qualified and unemployed graduates to apply for Internship opportunities. These internships will run for a period not exceeding eighteen (18) months and aim to provide meaningful workplace experience. Position Details: &#8211;Position Title: Intake and Registry &#8211;Department: Office of the Ombudsman &#8211;Reference No: CIRCULAR 030\/2024 &#8211;Duration: 18-Month Contract &#8211;Stipend: R9 531.54 per month &#8211;Location:&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/city-of-johannesburg-internships-municipal-business-or-public-admin-graduates\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":5273,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-jobs"],"featured_image_src":null,"author_info":{"display_name":"admin","author_link":"https:\/\/zentrofly.com\/jobs\/author\/admin\/"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":23601,"url":"https:\/\/zentrofly.com\/jobs\/city-of-johannesburg-finance-internships-2023-2024\/","url_meta":{"origin":5272,"position":0},"title":"City of Johannesburg: Finance\u00a0Internships 2023-2024","author":"admin","date":"November 25, 2023","format":false,"excerpt":"Company\u00a0:\u00a0City of JohannesburgLocation:\u00a0Johannesburg, South AfricaClosing date:\u00a029 November 2023 Internship opportunities are available with the City of Johannesburg's Group Human Settlements Department for adequately qualified and unemployed graduates. 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