{"id":5528,"date":"2025-01-15T08:51:00","date_gmt":"2025-01-15T06:51:00","guid":{"rendered":"https:\/\/zentrofly.com\/?p=5528"},"modified":"2025-01-15T08:51:00","modified_gmt":"2025-01-15T06:51:00","slug":"fnb-service-consultants-no-experience-required","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/fnb-service-consultants-no-experience-required\/","title":{"rendered":"FNB &#8211; Service Consultants (No Experience Required)"},"content":{"rendered":"\n<p><strong>Job Title<\/strong>: Service Consultant<br><strong>Location<\/strong>: Gaborone<br><strong>Employment Type<\/strong>: Full-time<br><strong>Closing Date<\/strong>: January 18, 2025<br><strong>Job Requisition ID<\/strong>: R26998<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Job Overview<\/strong><\/h3>\n\n\n\n<p>We are looking for a dynamic and customer-focused <strong>Service Consultant<\/strong> to join our team in Gaborone. This role requires a dedicated professional who can deliver outstanding customer service across various communication channels, efficiently resolve queries, and contribute to the company\u2019s growth and profitability. The position is an excellent opportunity to work in a fast-paced, innovative environment while ensuring compliance with service standards.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Responsibilities<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Customer Engagement<\/strong><\/h4>\n\n\n\n<p>-Provide exceptional service via face-to-face, telephonic, and other channels.<\/p>\n\n\n\n<p>-Resolve customer queries promptly within agreed timelines, maintaining high-quality standards.<\/p>\n\n\n\n<p>-Accurately process customer requests, ensuring all needs are met effectively.<\/p>\n\n\n\n<p>-Build and nurture professional relationships with customers and stakeholders to support business goals.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Service Delivery<\/strong><\/h4>\n\n\n\n<p>-Offer innovative and proactive solutions that exceed customer expectations.<\/p>\n\n\n\n<p>-Adhere to Service Level Agreements (SLAs) with internal and external partners.<\/p>\n\n\n\n<p>-Stay informed about changes in the banking environment, with a focus on Mortgage Lending.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Operational Excellence<\/strong><\/h4>\n\n\n\n<p>-Maintain in-depth knowledge of products, pricing, and application processes to meet service targets.<\/p>\n\n\n\n<p>-Effectively plan and manage customer queries and requests.<\/p>\n\n\n\n<p>-Prioritize tasks to ensure timely and efficient service delivery.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Cost and Revenue Management<\/strong><\/h4>\n\n\n\n<p>-Drive profitability while managing costs and ensuring revenue recovery.<\/p>\n\n\n\n<p>-Work within approved budgets to optimize cost efficiency.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Compliance and Governance<\/strong><\/h4>\n\n\n\n<p>-Ensure all activities comply with legislative and audit requirements.<\/p>\n\n\n\n<p>-Align operational tasks with SLAs and documented processes to uphold governance standards.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Skills and Competencies Required<\/strong><\/h3>\n\n\n\n<p>-Strong customer service skills with excellent communication and interpersonal abilities.<\/p>\n\n\n\n<p>-Proficiency in problem-solving and managing tasks under pressure.<\/p>\n\n\n\n<p>-Knowledge of banking products and services, especially Mortgage Lending, is advantageous.<\/p>\n\n\n\n<p>-Attention to detail and strong organizational skills.<\/p>\n\n\n\n<p>-Commitment to compliance and adherence to governance standards.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Minimum Requirement<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>BGCSE (Botswana General Certificate of Secondary Education)<\/strong> or equivalent.<\/li>\n\n\n\n<li>No experience is required.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>HOW TO APPLY:<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-base-3-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/zentrofly.com\/jobs\/apply-fnb-service-consultants-no-experience-required\/\" style=\"background-color:#ff0000\">CLICK HERE TO APPLY<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-base-3-color has-text-color has-background has-link-color has-medium-font-size wp-elements-fb7af59afecb4f12d6059057b1550d7c\" style=\"background-color:#bf1f5b\"><strong>These Banking jobs were popular with other BW job seekers<\/strong><\/p>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/post-11-77-messenger-x2-posts-limpopo\/\">POST 11\/77: Messenger (X2 Posts) \u2013 Limpopo<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/department-of-justice-and-constitutional-development-vacancies-2026\/\">Department of Justice and Constitutional Development Vacancies 2026<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/department-of-employment-and-labour-vacancies-2026\/\">Department of Employment and Labour Vacancies 2026<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/south-african-government-cleaners-2026-x54-posts-multiple-departments-provinces-apply-by-10-april-2026\/\">South African Government Cleaners 2026 (X54+ Posts) \u2013 Multiple Departments &amp; Provinces \u2013 Apply by 10 April 2026<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/zentrofly.com\/jobs\/learnership-wholesale-retail-operations-nqf-level-3-pnp-clothing-cape-town-apply-by-17-april-2026\/\">Learnership: Wholesale &amp; Retail Operations (NQF Level 3) \u2013 PnP Clothing \u2013 Cape Town \u2013 Apply by 17 April 2026<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Job Title: Service ConsultantLocation: GaboroneEmployment Type: Full-timeClosing Date: January 18, 2025Job Requisition ID: R26998 Job Overview We are looking for a dynamic and customer-focused Service Consultant to join our team in Gaborone. This role requires a dedicated professional who can deliver outstanding customer service across various communication channels, efficiently resolve queries, and contribute to the company\u2019s growth and profitability. The position is an excellent opportunity to work in a fast-paced, innovative environment while ensuring compliance with service standards. Key Responsibilities&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/fnb-service-consultants-no-experience-required\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":5531,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-jobs"],"featured_image_src":null,"author_info":{"display_name":"admin","author_link":"https:\/\/zentrofly.com\/jobs\/author\/admin\/"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":20997,"url":"https:\/\/zentrofly.com\/jobs\/fnb-sales-and-service-consultant-5\/","url_meta":{"origin":5528,"position":0},"title":"FNB &#8211; Sales and Service Consultant-5","author":"admin","date":"February 26, 2025","format":false,"excerpt":"Job Title: Sales and Service Consultant-5Company: FNBLocation: GaboroneJob Type: Full-timeClosing Date: March 12, 2025Job Requisition ID: R29520 Job Description FNB is seeking a dedicated and customer-focused Sales and Service Consultant to join our team in Gaborone. 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