{"id":762,"date":"2025-04-11T09:44:40","date_gmt":"2025-04-11T09:44:40","guid":{"rendered":"https:\/\/zentrofly.com\/jobs\/?p=762"},"modified":"2025-04-11T09:44:40","modified_gmt":"2025-04-11T09:44:40","slug":"the-department-of-employment-and-labour-uif-customer-service-assistant","status":"publish","type":"post","link":"https:\/\/zentrofly.com\/jobs\/the-department-of-employment-and-labour-uif-customer-service-assistant\/","title":{"rendered":"The Department of Employment and Labour &#8211; UIF Customer Service Officer"},"content":{"rendered":"\n<p><strong>Client Service Officer: UIF (24 Posts)<\/strong><br><strong>Annual Salary:<\/strong> R269,499 per annum<br><strong>Job Reference:<\/strong> POST 13\/51<br><strong>Closing Date:<\/strong> 30 April 2025<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h3>\n\n\n\n<p>The Department of Employment and Labour is recruiting <strong>24 Client Service Officers<\/strong> to join the <strong>Unemployment Insurance Fund (UIF)<\/strong> unit across various labour centres in South Africa. This is an excellent opportunity for motivated individuals with strong interpersonal skills and a passion for public service to play a key role in supporting unemployed citizens. As a Client Service Officer, you will be responsible for front-line service delivery including UIF claims processing, customer care, and administrative support. The role offers a chance to gain practical experience in a government department that upholds accountability, service excellence, and the Batho Pele principles.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Location of Posts<\/strong><\/h3>\n\n\n\n<p>Successful candidates will be placed at the following Labour Centres:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Thaba-Nchu Satellite Office \u2013 HR4\/4\/8\/906 (x2 Posts)<\/li>\n\n\n\n<li>Bethlehem \u2013 HR4\/4\/8\/907 (x2 Posts)<\/li>\n\n\n\n<li>Sasolburg \u2013 HR4\/4\/8\/908 (x2 Posts)<\/li>\n\n\n\n<li>Mqanduli \u2013 HR4\/4\/8\/909 (x2 Posts)<\/li>\n\n\n\n<li>Vryburg \u2013 HR4\/4\/10\/204 (x2 Posts)<\/li>\n\n\n\n<li>Potchefstroom \u2013 HR4\/4\/4\/209 (x1 Post)<\/li>\n\n\n\n<li>Christiana \u2013 HR4\/4\/4\/209\/02 (x1 Post)<\/li>\n\n\n\n<li>Kokstad \u2013 HR4\/4\/5\/6\/1 (x1 Post)<\/li>\n\n\n\n<li>Richmond \u2013 HR4\/4\/5\/6\/1 (x1 Post)<\/li>\n\n\n\n<li>Ulundi \u2013 HR4\/4\/5\/7 (x1 Post)<\/li>\n\n\n\n<li>Dundee \u2013 HR4\/4\/5\/8 (x1 Post)<\/li>\n\n\n\n<li>Ladysmith \u2013 HR4\/4\/5\/9\/1 (x1 Post)<\/li>\n\n\n\n<li>Estcourt \u2013 HR4\/4\/5\/10 (x1 Post)<\/li>\n\n\n\n<li>Mthatha \u2013 HR4\/4\/10\/101 (x3 Posts)<\/li>\n\n\n\n<li>Kariega \u2013 HR4\/4\/10\/102 (x3 Posts)<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Requirements<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Minimum Qualification:<\/strong> Grade 12 \/ Senior Certificate<\/li>\n\n\n\n<li><strong>Experience:<\/strong> No experience required<\/li>\n<\/ul>\n\n\n\n<p><strong>Knowledge of the following is advantageous:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unemployment Insurance Act and Regulations<\/li>\n\n\n\n<li>Unemployment Insurance Contributions Act<\/li>\n\n\n\n<li>Public Financial Management Act (PFMA)<\/li>\n\n\n\n<li>Protection of Personal Information Act (POPIA)<\/li>\n\n\n\n<li>Treasury Regulations<\/li>\n\n\n\n<li>Batho Pele Principles<\/li>\n\n\n\n<li>Department of Labour and UIF policies and procedures<\/li>\n\n\n\n<li>Customer Care Principles<\/li>\n<\/ul>\n\n\n\n<p><strong>Competencies:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interviewing and communication skills (both verbal and written)<\/li>\n\n\n\n<li>Listening and computer literacy<\/li>\n\n\n\n<li>Customer relations<\/li>\n\n\n\n<li>Analytical thinking<\/li>\n\n\n\n<li>Interpersonal skills<\/li>\n\n\n\n<li>Telephone etiquette<\/li>\n\n\n\n<li>Ability to operate job training systems<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Duties<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide screening services<\/li>\n\n\n\n<li>Process applications for UIF benefits<\/li>\n\n\n\n<li>Register payment continuation forms<\/li>\n\n\n\n<li>Deliver administrative functions<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Application Process<\/strong><\/h3>\n\n\n\n<p><strong>Submit your application to the relevant Labour Centre, based on the post you are applying for.<\/strong><br>Below are key contacts and email addresses for <strong>online or postal applications<\/strong> (based on Labour Centre):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kokstad:<\/strong> <a class=\"\">jobs-KZN1@labour.gov.za<\/a><\/li>\n\n\n\n<li><strong>Richmond:<\/strong> <a class=\"\">jobs-KZN2@labour.gov.za<\/a><\/li>\n\n\n\n<li><strong>Ulundi:<\/strong> <a class=\"\">jobs-KZN3@labour.gov.za<\/a><\/li>\n\n\n\n<li><strong>Dundee:<\/strong> <a class=\"\">jobs-KZN4@labour.gov.za<\/a><\/li>\n\n\n\n<li><strong>Ladysmith:<\/strong> <a class=\"\">jobs-KZN5@labour.gov.za<\/a><\/li>\n\n\n\n<li><strong>Estcourt:<\/strong> <a class=\"\">jobs-KZN6@labour.gov.za<\/a><\/li>\n\n\n\n<li><strong>Mthatha:<\/strong> <a class=\"\">Jobs-EC6@labour.gov.za<\/a><\/li>\n\n\n\n<li><strong>Kariega:<\/strong> <a class=\"\">Jobs-EC3@labour.gov.za<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Chief Director (Provincial Operations):<\/strong><br>Private Bag X522, Bloemfontein, 9300<br>OR hand deliver to Labour House, 43 Charlotte Maxeke Street, Bloemfontein<br>Email: <a class=\"\">jobs-FS1@labour.gov.za<\/a><\/p>\n\n\n\n<p><strong>Other contact details for applications and enquiries are listed per location in the full advertisement.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Enquiries:<\/strong><br>For enquiries, contact the relevant official from the list below based on the Labour Centre you are applying to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mr MJ Ngono: (051) 933 2299<\/li>\n\n\n\n<li>Mr T Moholi: (051) 303 5293<\/li>\n\n\n\n<li>Ms Lelope: (051) 970 3200<\/li>\n\n\n\n<li>Mr S Shongwe: (018) 387 8100<\/li>\n\n\n\n<li>Mr S Ngozo: (039) 727 2140<\/li>\n\n\n\n<li>Mr P Ntolo: (033) 212 2786<\/li>\n\n\n\n<li>Mr T Nkosi: (035) 878 0800<\/li>\n\n\n\n<li>Ms T Khumalo: (034) 212 4821<\/li>\n\n\n\n<li>Ms L Radebe: (036) 638 1300<\/li>\n\n\n\n<li>Mr J Fakude: (035) 352 7767<\/li>\n\n\n\n<li>Ms S Zaku: (047) 501 0650<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Note:<\/strong> Please ensure that your application includes a detailed CV, certified copies of your qualifications, and clearly indicates the <strong>Reference Number<\/strong> and <strong>Labour Centre<\/strong> for the post you are applying to. Only shortlisted candidates will be contacted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Client Service Officer: UIF (24 Posts)Annual Salary: R269,499 per annumJob Reference: POST 13\/51Closing Date: 30 April 2025 Overview The Department of Employment and Labour is recruiting 24 Client Service Officers to join the Unemployment Insurance Fund (UIF) unit across various labour centres in South Africa. This is an excellent opportunity for motivated individuals with strong interpersonal skills and a passion for public service to play a key role in supporting unemployed citizens. As a Client Service Officer, you will be&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/zentrofly.com\/jobs\/the-department-of-employment-and-labour-uif-customer-service-assistant\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":763,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-jobs"],"featured_image_src":null,"author_info":{"display_name":"admin","author_link":"https:\/\/zentrofly.com\/jobs\/author\/admin\/"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":1264,"url":"https:\/\/zentrofly.com\/jobs\/the-department-of-employment-and-labour-client-service-officer-unemployment-insurance-fund-uif-x32-posts\/","url_meta":{"origin":762,"position":0},"title":"The Department of Employment and Labour: Client Service Officer \u2013 Unemployment Insurance Fund (UIF) (x32 Posts)","author":"admin","date":"May 10, 2025","format":false,"excerpt":"Job Title: Client Service Officer \u2013 Unemployment Insurance Fund (UIF) (x32 Posts) Salary: R269,499 per annumDepartment: Department of Employment and LabourClosing Date: 30 May 2025 Overview: The Department of Employment and Labour is hiring 32 Client Service Officers to be placed across multiple Labour Centres in the Eastern Cape. These\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":25590,"url":"https:\/\/zentrofly.com\/jobs\/post-03-11-client-service-officer-x146-posts-uif\/","url_meta":{"origin":762,"position":1},"title":"POST 03\/11: Client Service Officer (X146 Posts) \u2013 UIF","author":"admin","date":"January 30, 2026","format":false,"excerpt":"Organisation: Department of Employment and LabourProgramme: Unemployment Insurance Fund (UIF)Salary: R269 499 per annumClosing Date: 13 February 2026 Walk-in applications: 16:00 Online applications: 23:59 Job Opportunity Overview The Department of Employment and Labour invites applications from suitably qualified candidates for 146 Client Service Officer positions within various Labour Centres across\u2026","rel":"","context":"In &quot;February - 1st Week Vacancies&quot;","block_context":{"text":"February - 1st Week Vacancies","link":"https:\/\/zentrofly.com\/jobs\/category\/february-1st-week-vacancies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":26036,"url":"https:\/\/zentrofly.com\/jobs\/employment-and-labour-client-service-officer-paymaster-x49-posts\/","url_meta":{"origin":762,"position":2},"title":"Employment and Labour &#8211; Client Service Officer: Paymaster (X49 Posts)","author":"admin","date":"February 27, 2026","format":false,"excerpt":"Post Number: 07\/27Salary: R269 499 per annumEmployment Type: PermanentDepartment: Employment and LabourCentres: Various Labour Centres and Satellite Offices across the Eastern Cape Overview The Department of Employment and Labour is inviting applications for 49 Client Service Officer: Paymaster posts across various Labour Centres and Satellite Offices in the Eastern Cape.\u2026","rel":"","context":"In &quot;Government Vacancies&quot;","block_context":{"text":"Government Vacancies","link":"https:\/\/zentrofly.com\/jobs\/category\/government-vacancies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":25549,"url":"https:\/\/zentrofly.com\/jobs\/senior-administration-officers-uif-operations-claims-total-36-posts-south-africa\/","url_meta":{"origin":762,"position":3},"title":"Senior Administration Officers \u2013 UIF Operations &amp; Claims (Total: 36 Posts) | South Africa","author":"admin","date":"January 25, 2026","format":false,"excerpt":"Salary: R397 116 per annumEmployer: Department of Employment and LabourProgramme: Unemployment Insurance Fund (UIF)Closing Date: As per departmental notice (apply as soon as possible) Introduction The Department of Employment and Labour invites suitably qualified candidates to apply for Senior Administration Officer positions within UIF Operations and UIF Claims Processing Services.\u2026","rel":"","context":"In &quot;Government Vacancies&quot;","block_context":{"text":"Government Vacancies","link":"https:\/\/zentrofly.com\/jobs\/category\/government-vacancies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":25551,"url":"https:\/\/zentrofly.com\/jobs\/client-service-officers-coid-uif-total-9-posts-south-africa\/","url_meta":{"origin":762,"position":4},"title":"Client Service Officers \u2013 COID &amp; UIF (Total: 9 Posts) | South Africa","author":"admin","date":"January 25, 2026","format":false,"excerpt":"Salary: R269 499 per annumEmployer: Department of Employment and LabourProgramme Areas: Compensation Fund (COID) & Unemployment Insurance Fund (UIF) Introduction The Department of Employment and Labour invites applications for Client Service Officer positions within COID and UIF programmes. These roles are based at selected Labour Centres and focus on frontline\u2026","rel":"","context":"In &quot;Government Vacancies&quot;","block_context":{"text":"Government Vacancies","link":"https:\/\/zentrofly.com\/jobs\/category\/government-vacancies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":26625,"url":"https:\/\/zentrofly.com\/jobs\/department-of-employment-and-labour-vacancies-2026\/","url_meta":{"origin":762,"position":5},"title":"Department of Employment and Labour Vacancies 2026","author":"admin","date":"April 5, 2026","format":false,"excerpt":"Client Service Officer: UIF (X6) & Client Service Officer: Employer Services (X7) Total Posts: 13Salary: R269 499 per annumQualification: Grade 12 \/ Senior CertificateExperience: No experience required The Department of Employment and Labour is recruiting 13 Client Service Officers across various Labour Centres. These entry-level government positions fall under UIF\u2026","rel":"","context":"In &quot;Register Your CV - NEW JOBS AVAILABLE&quot;","block_context":{"text":"Register Your CV - NEW JOBS AVAILABLE","link":"https:\/\/zentrofly.com\/jobs\/category\/new-jobs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/zentrofly.com\/jobs\/wp-content\/uploads\/2025\/10\/image-35.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts\/762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/comments?post=762"}],"version-history":[{"count":0,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/posts\/762\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/pages\/763"}],"wp:attachment":[{"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/media?parent=762"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/categories?post=762"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zentrofly.com\/jobs\/wp-json\/wp\/v2\/tags?post=762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}