Location: Mahlasela Pass, Lesotho
Employment Type: Full-time (On-site)
Overview
Afriski Mountain Resort is looking for a dynamic and detail-oriented Receptionist to join our team. This role requires an individual with strong communication, administrative, and customer service skills to ensure a seamless guest experience. The successful candidate will be responsible for handling reservations, coordinating with various departments, and providing excellent customer service.
Key Responsibilities
-Manage reservations, including checking availability, sending and following up on quotes, and capturing bookings on Innkeeper.
-Communicate guest requests, booked activities, and housekeeping needs to relevant departments.
-Log and report maintenance and housekeeping issues on Innkeeper in a timely manner.
-Deliver outstanding customer service, ensuring guest satisfaction and minimizing negative reviews.
-Maintain accurate financial and administrative records.
-Utilize strong marketing skills to cross-sell and up-sell Afriski offerings.
Essential Skills & Competencies
–Multicultural communication skills with the ability to interact with diverse guests and team members.
–Adaptability and flexibility to work in a dynamic environment.
–Business administration and financial literacy to manage bookings and records effectively.
–Computer literacy, including proficiency in Microsoft Office, Google Workspace, Canva, and virtual meeting tools.
-Comprehensive knowledge of reception duties and hospitality service standards.
–Understanding of Lesotho dynamics and the ability to connect with key decision-makers.
Requirements
-Willingness to live on-site at the resort in harsh weather conditions.
-Ability to multi-task and meet deadlines in a fast-paced environment.
-Willingness to work overtime when required.
-Ability to maintain confidentiality, safety, and security for the company and guests.
-Strong leadership in empowering colleagues and proactively managing risks.
-High level of integrity, reliability, responsibility, and discipline.
-Strong resilience against intimidation or manipulation.
–Attention to detail and ability to foresee and prevent potential issues.